IT Support - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

A renowned consumer product brand in Hong Kong is seeking an IT Support professional to provide comprehensive technical support and assist with troubleshooting IT issues. The ideal candidate should hold a Higher Diploma or Degree in Computer Science, possess good problem-solving skills, and be a strong team player. Fresh graduates are welcome to apply. Fluency in both spoken and written English and Chinese is required. The role requires monitoring system health and assisting in installations and upgrades.

Qualifications

• Higher Diploma / Degree holder in Computer Science or related discipline required.
• Holder of Microsoft Certification preferred.
• Preferably 1 year of related experience; fresh graduates considered.

Responsibilities

• Provide all-rounded technical support and help desk assistance.
• Monitor and perform health checks to the system and network.
• Assist in installation and upgrade of hardware, software, and network.

Skills

Problem-solving skills

Teamwork

Communication skills

Ability to work independently

Education

Higher Diploma / Degree in Computer Science or related discipline

Tools

Microsoft Windows Active Directory

VMware

Windows Server

Job description

Famous Japanese-based consumer product brand

Job Description

• Reporting to the Information Technology Director
• Provide all-rounded technical support, help desk to end-users and troubleshooting IT issues
• Monitor and perform health check to the system and network
• Assist in installation/upgrade of hardware, software and network
• Perform ad-hoc projects as assigned

Job Requirements

• Higher Diploma / Degree holder in Computer Science or related discipline
• Holder of Microsoft Certification is preferred
• Preferably 1 year related experience
• Fresh graduate will also be considered
• Well-versed in Window Server and client environment, knowledge of Microsoft Windows Active Directory or VMware is definitely an advantage
• Able to work independently & under pressure
• Self-motivated and with good problem-solving skills
• A good team player with strong interpersonal & communication skill
• Good command of both spoken and written English & Chinese