Application Support (Retail)

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A retail company is looking for an IT Support Specialist in Hong Kong to provide tier 1 support for users in HK and China. The candidate will conduct troubleshooting, prepare training materials, and assist with quality assurance. We're seeking a university graduate or diploma holder in IT with at least 2 years of relevant experience, preferably in the retail industry. Competence in Microsoft Windows and trilingual in Cantonese, Mandarin, and English is essential for success.

Qualifications

• University graduate or Diploma holder in IT related disciplines.
• 2 years relevant working experience, preferably in retail or distribution.
• Self-motivated and capable of working under pressure.

Responsibilities

• Provide tier 1 support for users in HK and China.
• Conduct troubleshooting, implementation, and user training.
• Prepare training materials like manuals and videos.

Skills

Microsoft Windows knowledge

Cantonese proficiency

Mandarin proficiency

English proficiency

Customer service skills

Problem-solving skills

Interpersonal skills

Education

University degree or Diploma in IT

Job description

Retail company with brands and lifestyle products

Job Description

• Provide tier 1 support for HK and China users from general desktop to enterprise applications.
• Conduct troubleshooting, implementation and user training.
• Prepare training materials including training video and user manuals.
• Assist the development team with enterprise system quality assurance.
• Occasional traveling to China may be required.
• Liaise with IT team members and/or internal users to complete assigned tasks.
• Participate in ad-hoc projects.

Job Requirements

• University graduate or Diploma holder in IT related disciplines.
• 2 years relevant working experience. Working experience in retail or distribution industry is a definite advantage.
• Good knowledge of Microsoft Windows platforms.
• Good command of Cantonese, Mandarin and English.
• Self‑motivated, good customer services and capable to work under pressure.
• Excellent problem solving and interpersonal skills.