IT Support Engineer - Onboarding, Asset Management & AV

Focal Search Pte Ltd; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading IT solutions provider in Hong Kong is seeking an IT Support Specialist to respond to service requests, incidents, and IT asset management. The ideal candidate will have over two years of experience in a support role, excellent communication skills, and familiarity with Microsoft Office 365 Suite and IT asset management tools. You will ensure smooth operations for IT assets and contribute to enhancing internal procedures. This role offers competitive compensation and opportunities for growth.

Qualifications

• More than two years of experience in a Level 1 or Level 2 support position.
• Strong working familiarity with desktop and laptop hardware.
• Knowledge of issue tracking and resolution ticketing systems.

Responsibilities

• Ensure events and service requests are managed within SLA.
• Review IT asset stock levels and manage asset replacement.
• Oversee the lifecycle of IT assets from acquisition to disposal.

Skills

Written and spoken English

Client focus

Support for Windows and Linux

Familiar with Microsoft Office 365 Suite

Familiarity with IT asset management tools

Support for audio-video conferencing

Tools

ZenDesk

ServiceNow

Endpoint Central

Job description

A leading IT solutions provider in Hong Kong is seeking an IT Support Specialist to respond to service requests, incidents, and IT asset management. The ideal candidate will have over two years of experience in a support role, excellent communication skills, and familiarity with Microsoft Office 365 Suite and IT asset management tools. You will ensure smooth operations for IT assets and contribute to enhancing internal procedures. This role offers competitive compensation and opportunities for growth.