Shipping IT Support & Asset Management Specialist

Focal Search Pte Ltd; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading IT support provider based in Hong Kong is seeking an individual for IT support services and asset management. Responsibilities include ensuring service requests are handled within SLA, managing the lifecycle of IT assets, and providing desktop support. The ideal candidate has over two years of experience in a support role, excellent communication skills in English, and familiarity with IT asset management tools. This role offers opportunities to enhance internal procedures and customer service.

Qualifications

• More than two years of experience in a Level 1 or Level 2 support position.
• Outstanding ability to communicate in written and spoken English.
• Strong working familiarity with desktop and laptop hardware.

Responsibilities

• Ensure events and service requests are handled within SLA.
• Oversee the lifecycle of IT assets, ensuring proper tracking.
• Patch and ensure all devices are running latest OS versions.

Skills

Communication in English

Client focus

Support for Windows

Support for Linux

Familiarity with Microsoft Office 365

Experience with IT asset management tools

Tools

Microsoft Office 365

Endpoint Central

ZenDesk

ServiceNow

Job description

A leading IT support provider based in Hong Kong is seeking an individual for IT support services and asset management. Responsibilities include ensuring service requests are handled within SLA, managing the lifecycle of IT assets, and providing desktop support. The ideal candidate has over two years of experience in a support role, excellent communication skills in English, and familiarity with IT asset management tools. This role offers opportunities to enhance internal procedures and customer service.