IT Operator

Vsceptre Limited; Hong Kong Island; Vor Ort; HKD 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

Shift allowance

Overtime allowance

Zusammenfassung

Vsceptre Limited is seeking an IT Operator to support 24×7 managed-service operations. You will monitor signals, alerts and dashboards, respond to incidents, and perform first-line support following SOPs and runbooks.

The role involves coordinating with L2/L3 teams, performing routine checks, and documenting actions. Fresh graduates with IT training are welcome; a strong service mindset and attention to detail are essential.

Qualifikationen

• Certificate, diploma or equivalent practical experience in Information Technology, Computer Science or a related discipline.
• 0–2 years of experience in IT operations, a NOC, service desk or managed-service environment welcomed; fresh graduates with relevant training encouraged to apply.
• Basic awareness of IT infrastructure, operating systems, networks, cloud services or monitoring concepts; training will be provided.
• Familiarity with ticketing systems or incident handling is helpful, but not essential.
• Able to follow procedures accurately and remain calm when handling alerts or incidents.
• Good written and verbal communication skills, with strong attention to detail.
• Responsible and service-oriented.
• Observant and detail-focused.
• Disciplined in following procedures.
• Willing to learn and develop technical skills.

Aufgaben

• Operate and support managed services in compliance with approved standards, policies, service levels and standard operating procedures.
• Monitor service signals, alerts and dashboards to identify incidents, performance issues and abnormal conditions.
• Acknowledge, assess, record and elevate alerts or incidents within the required response and escalation timelines.
• Perform first-line troubleshooting by following approved runbooks, operating procedures and knowledge articles.
• Create and update incident, event and service-request records with accurate investigation details and actions taken.
• Coordinate with L2/L3 support teams, engineers, vendors and stakeholders for incident resolution and service restoration.
• Conduct routine operational checks and complete assigned tasks according to shift checklists and procedures.
• Provide clear and accurate shift handovers, including open incidents, risks, pending actions and follow-up requirements.
• Support planned maintenance, service changes and emergency operations when required.
• Identify recurring issues and suggest improvements to monitoring, runbooks, procedures and operational reporting.

Kenntnisse

Communication skills

Attention to detail

Willing to learn

Following procedures

Service-oriented

Observant

Ausbildung

IT/CS certificate or diploma

Tools

Ticketing systems

Jobbeschreibung

We are looking for an IT Operator to support 24×7 managed-service operations. The role is responsible for monitoring service signals, alerts and dashboards, responding to operational events, and performing first-line support in accordance with service standards, company policies and standard operating procedures.

Key responsibilities

Operate and support managed services in compliance with approved standards, policies, service levels and standard operating procedures.

Monitor service signals, alerts and dashboards to identify incidents, performance issues and abnormal conditions.

Acknowledge, assess, record and elevate alerts or incidents within the required response and escalation timelines.

Perform first-line troubleshooting by following approved runbooks, operating procedures and knowledge articles.

Create and update incident, event and service-request records with accurate investigation details and actions taken.

Coordinate with L2/L3 support teams, engineers, vendors and stakeholders for incident resolution and service restoration.

Conduct routine operational checks and complete assigned tasks according to shift checklists and procedures.

Provide clear and accurate shift handovers, including open incidents, risks, pending actions and follow-up requirements.

Support planned maintenance, service changes and emergency operations when required.

Identify recurring issues and suggest improvements to monitoring, runbooks, procedures and operational reporting.

About you

Certificate, diploma or equivalent practical experience in Information Technology, Computer Science or a related discipline.

0–2 years of experience in IT operations, a NOC, service desk or managed-service environment are welcome. Fresh graduates with relevant training are encouraged to apply.

Basic awareness of IT infrastructure, operating systems, networks, cloud services or monitoring concepts is preferred; training will be provided.

Familiarity with ticketing systems or incident handling is helpful, but not essential.

Able to follow procedures accurately and remain calm when handling alerts or incidents.

Good written and verbal communication skills, with strong attention to detail.

Responsible and service-oriented.

Observant and detail-focused.

Disciplined in following procedures.

Willing to learn and develop technical skills.

Structured training in managed-service operations and monitoring tools.

Exposure to enterprise IT environments and operational best practices.

Shift allowance / overtime allowance in accordance with company policy.

Opportunities to develop into L2 operations, monitoring engineering or service transition roles.