IT Manager/Assistant IT Manager

Trinity General Insurance Co Ltd; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Trinity General Insurance Co Ltd in Hong Kong seeks an IT Manager to lead information technology governance, server and cloud service delivery, and security across platforms. You will manage budgets, strategic roadmaps, and disaster recovery activities while guiding cross-functional teams in IT, operations and finance.

You should have at least 3 years of IT management experience, a Diploma or higher, and strong Cantonese, Mandarin and English communication. Linux experience is a plus.

Qualifications

• Minimum 3 years of IT management and support experience.
• Academic background: Diploma or above in IT/IS/CS or related.
• Experience in General Insurance industry is preferred.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Cantonese, Mandarin and English.

Responsibilities

• Lead IT governance, server and cloud service delivery across platforms.
• Manage IT budgets, strategic planning, and IT roadmaps.
• Coordinate disaster recovery activities and DR tests.
• Provide technical guidance across multiple applications and platforms.
• Collaborate with IT, Operations, Finance and vendors.

Skills

Server admin

Cloud services

Network security

Database SQL

Budget planning

Stakeholder mgmt

UAT coordination

Leadership

Education

Diploma or above in IT/IS/CS

Tools

Windows Server

M365

Power BI

AliCloud

Ricoh Cloud

Microsoft Azure

Linux

Job description

This role involves comprehensive information technology management and support, encompassing server administration, cloud services, network infrastructure, database systems, and cybersecurity. You will lead system implementation projects, manage IT budgets and strategic planning, coordinate disaster recovery activities, and provide technical guidance across multiple platforms and applications.

Key responsibilities

Perform server administration duties, including daily operations, monitoring, backup, patching, upgrades, migration, and troubleshooting

Manage and support Windows Server, Microsoft 365 (M365), Microsoft Office, Power BI, and related cloud services, including AliCloud, Ricoh Cloud, and Microsoft Azure

Administer and maintain network infrastructure, network segmentation, firewalls, VPNs, and related security controls

Manage and support database systems, including SQL Server and PostgreSQL, with proficiency in SQL

Lead and participate in system implementation projects, including requirements gathering, business process mapping, solution design, system testing, deployment, training, and post-implementation support

Coordinate User Acceptance Testing (UAT) activities and work closely with business users to ensure system requirements are met

Collaborate effectively with cross-functional teams, including IT, Operations, Finance, and external vendors

Ensure compliance with cybersecurity policies, regulatory requirements, and industry best practices, including GL20 guidelines

Prepare and manage annual IT budgets, strategic plans, infrastructure roadmaps, and resource planning

Plan, coordinate, and perform annual Business Continuity Plan (BCP) drills, Disaster Recovery (DR) tests, vulnerability assessments, and penetration tests

About you

Minimum 3 years of relevant experience in information technology management and support

Diploma or above in Information Systems, Computer Science, Information Technology, Business Information Systems, or a related discipline

Experience in the General Insurance industry

Excellent analytical, problem-solving, and troubleshooting skills

Strong communication, presentation, and stakeholder management skills

Self-motivated, detail-oriented, and capable of handling multiple tasks under pressure

Good command of written and spoken Cantonese, Mandarin, and English

Proficiency in Linux operating systems and related platforms