IT Helpdesk Support (multi-posts)

Speedy Group Corp. Limited; Hong Kong; In loco; HKD 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Speedy Group Corp. Limited is seeking an IT Helpdesk/End-User Support professional in Hong Kong to provide telephone and remote support for PCs, Outlook, and designated systems.

The role includes handling inquiries, troubleshooting hardware, software, and email issues, and assisting with password changes and e-Certificate renewals. The ideal candidate will have a IT-related diploma, 2+ years in helpdesk or end-user support, and strong communication skills to assist users across various levels,

Competenze

• Diploma / Higher Diploma in Information Technology, Computer Science or related disciplines.
• At least 2-years experience in IT Helpdesk, Desktop Support, Technical Support or End-user Support is preferred.
• Hands-on knowledge of PC troubleshooting, email applications and general desktop support.
• Experience with Lotus Notes and/or Microsoft Outlook is an advantage.
• Good communication and customer service skills.
• Responsible, patient and able to provide support to users at different levels.

Mansioni

• Provide telephone and remote IT support to users on PCs, Outlook and other designated systems.
• Handle user enquiries and troubleshoot hardware, software, email and system-related issues.
• Assist users with password changes, e-Certificate renewal and replacement.
• Provide daily backup support for email and designated systems, including mailbox restoration when required.
• Support video conferencing systems and email access on mobile devices.
• Provide dedicated IT support to VIP users at the head office.

Conoscenze

PC troubleshooting

Email applications

Desktop support

Formazione

Diploma / Higher Diploma in IT/CS

Strumenti

Lotus Notes

Microsoft Outlook

Descrizione del lavoro

Provide telephone and remote IT support to users on PCs, Outlook and other designated systems

Handle user enquiries and troubleshoot hardware, software, email and system-related issues

Assist users with password changes, e-Certificate renewal and replacement

Provide daily backup support for email and designated systems, including mailbox restoration when required

Support video conferencing systems and email access on mobile devices

Provide dedicated IT support to VIP users at the head office

Job Requirements

Diploma / Higher Diploma or above in Information Technology, Computer Science or related disciplines

At least 2-years experience in IT Helpdesk, Desktop Support, Technical Support or End-user Support is preferred

Hands-on knowledge of PC troubleshooting, email applications and general desktop support

Experience with Lotus Notes and/or Microsoft Outlook is an advantage

Good communication and customer service skills

Responsible, patient and able to provide support to users at different levels

Information Technology Services 11-50 employees

Speedy Group is one of the leading integrated IT companies in Hong Kong, it aims to provide a customer-led, one-stop IT solution to customers in an effective, customer-centric and sustainable manner. Our company provides wide range of services from system/network implementation, cloud platform, application development and technical support services. To cope with our rapid growth, we are looking for a high caliber talent to join us in the following position:

Speedy Group is one of the leading integrated IT companies in Hong Kong, it aims to provide a customer-led, one-stop IT solution to customers in an effective, customer-centric and sustainable manner. Our company provides wide range of services from system/network implementation, cloud platform, application development and technical support services. To cope with our rapid growth, we are looking for a high caliber talent to join us in the following position: