Senior IT Helpdesk & Applications Support Specialist

Speedy Group Corp. Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Speedy Group Corp. Limited seeks an IT Helpdesk professional to support and test the New Office's IT applications, conduct UAT, and follow up on error reports. You will assist in system administration, provide end-user IT support, and liaise with departments to resolve issues.

Responsibilities include compiling statistical reports and supporting video conferences and general help-desk services for users in a dynamic organization.

Qualifications

• Minimum 2-5 years of experience in a similar IT support role.
• Strong knowledge of hardware, software, and networking technologies.
• Solid experience in system/software testing and User Acceptance Testing (UAT).
• Ability to communicate technical information to non-technical users.

Responsibilities

• Support, maintain and test IT applications and perform UAT.
• Assist in system administration and liaise with stakeholders to resolve issues.
• Provide end-user IT support including help-desk services and video conferences.
• Compile and provide statistical reports.

Skills

IT support experience

UAT testing

Windows administration

Office 365

Job description

Speedy Group Corp. Limited seeks an IT Helpdesk professional to support and test the New Office's IT applications, conduct UAT, and follow up on error reports. You will assist in system administration, provide end-user IT support, and liaise with departments to resolve issues.

Responsibilities include compiling statistical reports and supporting video conferences and general help-desk services for users in a dynamic organization.