Investment Bank - IT Support

Ikas International (Asia) Limited; Hong Kong Island; On-site; HKD 201,000 - 335,000; Full time

Job summary

Ikas International (Asia) Limited seeks a first-line IT support specialist to assist internal users across the organization. You will troubleshoot hardware, software, network, printers, and communication systems, and maintain desktops, laptops, and business applications.

You will support Microsoft 365, Teams, AD, and virtual desktops, manage IT service requests, and help maintain asset inventories. English, Cantonese and Mandarin are preferred, with shift/on-call coverage as required.

Qualifications

• Diploma or above in Computer Science, Information Technology, or a related discipline.
• Minimum 2 years of IT support, desktop support, system operations, or network administration.
• Hands-on experience supporting Windows environments, Microsoft 365, and Teams.
• Solid knowledge of Active Directory, DNS, Exchange, and SQL Server.
• Experience with market data platforms (Bloomberg, Refinitiv) preferred.
• Strong troubleshooting skills across hardware, software, and network issues.
• Excellent communication with the ability to support users at all levels.
• Self-motivated, customer-focused, and able to work independently and in a team.
• Good command of English, Cantonese, and Mandarin; willing to shift duty/on-call.

Responsibilities

• Provide first-line IT support and technical assistance to internal users across the organization.
• Troubleshoot and resolve hardware, software, network, printer, and communication system issues.
• Install, configure, and maintain desktops, laptops, peripherals, and business applications.
• Support Microsoft 365, Microsoft Teams, Active Directory, virtual desktop, and related workplace technologies.
• Administer daily operations of office automation and dealerboard systems.
• Escalate complex technical issues to infrastructure teams or external vendors and track resolution progress.
• Manage IT service requests, including software subscriptions, equipment procurement, and user onboarding support.
• Maintain IT asset inventory, support documentation, and operational procedures.
• Coordinate workstation, monitor, and printer relocations, and video conferencing setup and support.
• Ensure compliance with IT policies, regulatory requirements, and mandatory training obligations.

Skills

Windows environment support

Microsoft 365

Active Directory

Microsoft Teams

Communication skills

Education

Diploma or above in Computer Science / IT

Tools

DNS

Microsoft Exchange

Microsoft SQL Server

Bloomberg / Refinitiv (preferred)

Job description

• Provide first-line IT support and technical assistance to internal users across the organization


• Troubleshoot and resolve hardware, software, network, printer, and communication system issues


• Install, configure, and maintain desktops, laptops, peripherals, and business applications


• Support Microsoft 365, Microsoft Teams, Active Directory, virtual desktop, and related workplace technologies


• Administer daily operations of office automation and dealerboard systems


• Escalate complex technical issues to infrastructure teams or external vendors and track resolution progress


• Manage IT service requests, including software subscriptions, equipment procurement, and user onboarding support


• Maintain IT asset inventory, support documentation, and operational procedures


• Coordinate workstation, monitor, and printer relocations, as well as video conferencing setup and support


• Ensure compliance with IT policies, regulatory requirements, and mandatory training obligations

Responsibilities

• Provide first-line IT support and technical assistance to internal users across the organization


• Troubleshoot and resolve hardware, software, network, printer, and communication system issues


• Install, configure, and maintain desktops, laptops, peripherals, and business applications


• Support Microsoft 365, Microsoft Teams, Active Directory, virtual desktop, and related workplace technologies


• Administer daily operations of office automation and dealerboard systems


• Escalate complex technical issues to infrastructure teams or external vendors and track resolution progress


• Manage IT service requests, including software subscriptions, equipment procurement, and user onboarding support


• Maintain IT asset inventory, support documentation, and operational procedures


• Coordinate workstation, monitor, and printer relocations, as well as video conferencing setup and support


• Ensure compliance with IT policies, regulatory requirements, and mandatory training obligations

Requirements

• Diploma or above in Computer Science, Information Technology, or a related discipline


• Minimum 2 years of experience in IT support, desktop support, system operations, or network administration


• Hands-on experience supporting Windows environments, Microsoft 365, and Microsoft Teams


• Solid knowledge of Active Directory, DNS, Microsoft Exchange, and Microsoft SQL Server


• Experience supporting market data platforms such as Bloomberg, Refinitiv (Reuters), EBS, or similar financial systems is preferred


• Strong troubleshooting and problem-solving skills across hardware, software, and network-related issues


• Excellent communication skills with the ability to support users at all levels of the organization


• Self-motivated, customer-focused, and able to work independently and collaboratively within a team


• Good command of spoken and written English, Cantonese, and Mandarin


• Willingness to participate in shift duty, on-call support, and weekend/public holiday coverage when required

"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53924 ) and iKas International (Asia) Limited (Business Registration no.39987 ).

Website: www.sanderson-ikas.hk