Insurance Operations & Underwriting Support Specialist

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

AXA Hong Kong and Macau seeks a Business Support Officer (General Insurance) to assist underwriting-related processes and provide administrative support across Direct and Retail Bancassurance channels in Hong Kong. The role emphasizes UAT, document handling, and cross-functional collaboration.

The ideal candidate will have 3+ years in insurance, strong English and Chinese communication, and proficiency in MS Office.

Qualifications

• Minimum 3 years of relevant working experience in the insurance industry.
• Experience in underwriting, customer service, or policy administration, preferably in Property & Casualty (P&C) retail lines and personal insurance products.
• Proficient in English and Chinese, both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing.

Responsibilities

• Support User Acceptance Testing (UAT) for IT projects and verify underwriting rules to ensure system accuracy and compliance.
• Handle daily underwriting activities for Direct and Retail Bancassurance channels, covering personal insurance products.
• Perform administrative and operational support duties, including preparing hardcopy renewal letters for Retail Bancassurance business.
• Maintaining blacklist customer records and related documentation.
• Handling policy enquiries and company information searches.
• Assisting in the preparation of quarterly internal control reports and self-audit exercises.
• Provide support to senior team members on day-to-day management activities, projects, and other ad hoc assignments as required.

Skills

Underwriting experience

Customer service

Policy administration

English proficiency

Chinese proficiency

Interpersonal skills

Tools

Microsoft Word

Excel

PowerPoint

Chinese word processing

Job description

AXA Hong Kong and Macau seeks a Business Support Officer (General Insurance) to assist underwriting-related processes and provide administrative support across Direct and Retail Bancassurance channels in Hong Kong. The role emphasizes UAT, document handling, and cross-functional collaboration.

The ideal candidate will have 3+ years in insurance, strong English and Chinese communication, and proficiency in MS Office.