Business Support Officer

AXA Group; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a proactive underwriting support professional to assist on UAT for IT projects, verify underwriting rules, and ensure system accuracy and compliance. The role covers daily underwriting activities for Direct and Retail Bancassurance channels and personal insurance products.

The successful candidate will perform administrative duties, manage renewal letters, maintain blacklist records, respond to policy enquiries, and support quarterly internal control reports

Qualifications

• Minimum 3 years of relevant working experience in the insurance industry.
• Experience in underwriting, customer service, or policy administration.
• Preferably in P&C retail lines and personal insurance products.
• Good command of spoken and written English and Chinese.
• Proficient in MS Office and Chinese word processing.
• Strong interpersonal and communication skills; outgoing and positive.

Responsibilities

• Support UAT for IT projects and verify underwriting rules for system accuracy and compliance.
• Handle daily underwriting activities for Direct and Retail Bancassurance channels, covering personal insurance products.
• Prepare hardcopy renewal letters for Retail Bancassurance.
• Maintain blacklist customer records and related documentation.
• Handle policy enquiries and company information searches.
• Assist in preparing quarterly internal control reports and self-audit exercises.
• Support senior team members with day-to-day management, projects, and ad hoc tasks.

Skills

Underwriting knowledge

Customer service experience

Policy administration

MS Office (Word/Excel/PowerPoint)

Bilingual English & Chinese

Interpersonal skills

Detail oriented

Job description

Responsibilities:

• Support User Acceptance Testing (UAT) for IT projects and verify underwriting rules to ensure system accuracy and compliance
• Handle daily underwriting activities for Direct and Retail Bancassurance channels, covering personal insurance products
• Perform administrative and operational support duties, including:
• Preparing hardcopy renewal letters for Retail Bancassurance business
• Maintaining blacklist customer records and related documentation
• Handling policy enquiries and company information searches
• Assisting in the preparation of quarterly internal control reports and self-audit exercises
• Provide support to senior team members on day-to-day management activities, projects, and other ad hoc assignments as required

Qualifications:

• Minimum 3 years of relevant working experience in the insurance industry
• Experience in underwriting, customer service, or policy administration, preferably in Property & Casualty (P&C) retail lines and personal insurance products
• Good command of both spoken and written English and Chinese
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as Chinese word processing
• Strong interpersonal and communication skills with an outgoing and positive attitude
• Responsible, self-motivated, detail-oriented, and willing to learn and take on new challenges

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).