Insurance Operations & UAT Specialist

AXA Group; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a proactive underwriting support professional to assist on UAT for IT projects, verify underwriting rules, and ensure system accuracy and compliance. The role covers daily underwriting activities for Direct and Retail Bancassurance channels and personal insurance products.

The successful candidate will perform administrative duties, manage renewal letters, maintain blacklist records, respond to policy enquiries, and support quarterly internal control reports

Qualifications

• Minimum 3 years of relevant working experience in the insurance industry.
• Experience in underwriting, customer service, or policy administration.
• Preferably in P&C retail lines and personal insurance products.
• Good command of spoken and written English and Chinese.
• Proficient in MS Office and Chinese word processing.
• Strong interpersonal and communication skills; outgoing and positive.

Responsibilities

• Support UAT for IT projects and verify underwriting rules for system accuracy and compliance.
• Handle daily underwriting activities for Direct and Retail Bancassurance channels, covering personal insurance products.
• Prepare hardcopy renewal letters for Retail Bancassurance.
• Maintain blacklist customer records and related documentation.
• Handle policy enquiries and company information searches.
• Assist in preparing quarterly internal control reports and self-audit exercises.
• Support senior team members with day-to-day management, projects, and ad hoc tasks.

Skills

Underwriting knowledge

Customer service experience

Policy administration

MS Office (Word/Excel/PowerPoint)

Bilingual English & Chinese

Interpersonal skills

Detail oriented

Job description

AXA Hong Kong and Macau is seeking a proactive underwriting support professional to assist on UAT for IT projects, verify underwriting rules, and ensure system accuracy and compliance. The role covers daily underwriting activities for Direct and Retail Bancassurance channels and personal insurance products.

The successful candidate will perform administrative duties, manage renewal letters, maintain blacklist records, respond to policy enquiries, and support quarterly internal control reports