Business Support Officer (General Insurance)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

AXA Hong Kong and Macau seeks a Business Support Officer (General Insurance) to assist underwriting-related processes and provide administrative support across Direct and Retail Bancassurance channels in Hong Kong. The role emphasizes UAT, document handling, and cross-functional collaboration.

The ideal candidate will have 3+ years in insurance, strong English and Chinese communication, and proficiency in MS Office.

Qualifications

• Minimum 3 years of relevant working experience in the insurance industry.
• Experience in underwriting, customer service, or policy administration, preferably in Property & Casualty (P&C) retail lines and personal insurance products.
• Proficient in English and Chinese, both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing.

Responsibilities

• Support User Acceptance Testing (UAT) for IT projects and verify underwriting rules to ensure system accuracy and compliance.
• Handle daily underwriting activities for Direct and Retail Bancassurance channels, covering personal insurance products.
• Perform administrative and operational support duties, including preparing hardcopy renewal letters for Retail Bancassurance business.
• Maintaining blacklist customer records and related documentation.
• Handling policy enquiries and company information searches.
• Assisting in the preparation of quarterly internal control reports and self-audit exercises.
• Provide support to senior team members on day-to-day management activities, projects, and other ad hoc assignments as required.

Skills

Underwriting experience

Customer service

Policy administration

English proficiency

Chinese proficiency

Interpersonal skills

Tools

Microsoft Word

Excel

PowerPoint

Chinese word processing

Job description

Business Support Officer (General Insurance)

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Responsibilities

• Support User Acceptance Testing (UAT) for IT projects and verify underwriting rules to ensure system accuracy and compliance
• Handle daily underwriting activities for Direct and Retail Bancassurance channels, covering personal insurance products
• Perform administrative and operational support duties, including:
• Preparing hardcopy renewal letters for Retail Bancassurance business
• Maintaining blacklist customer records and related documentation
• Handling policy enquiries and company information searches
• Assisting in the preparation of quarterly internal control reports and self-audit exercises
• Provide support to senior team members on day-to-day management activities, projects, and other ad hoc assignments as required

Qualifications

• Minimum 3 years of relevant working experience in the insurance industry
• Experience in underwriting, customer service, or policy administration, preferably in Property & Casualty (P&C) retail lines and personal insurance products
• Good command of both spoken and written English and Chinese
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as Chinese word processing
• Strong interpersonal and communication skills with an outgoing and positive attitude
• Responsible, self-motivated, detail-oriented, and willing to learn and take on new challenges