Insurance Operations & UAT Specialist

AXA; Hong Kong; On-site; HKD 223,000 - 335,000; Full time

Job summary

AXA Hong Kong and Macau is seeking an underwriting support professional to assist with UAT for IT projects and verify underwriting rules, ensuring system accuracy and compliance. The role covers daily underwriting activities for Direct and Retail Bancassurance channels and personal insurance products.

The position involves administrative tasks such as preparing renewal letters, maintaining blacklist records, and handling policy inquiries, with opportunities to contribute to internal control

Qualifications

• Minimum 3 years of relevant working experience in the insurance industry.
• Experience in underwriting, customer service, or policy administration, preferably in Property & Casualty (P&C) retail lines and personal insurance products.
• Good command of both spoken and written English and Chinese.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as Chinese word processing.
• Strong interpersonal and communication skills with an outgoing and positive attitude.
• Responsible, self-motivated, detail-oriented, and willing to learn and take on new challenges.

Responsibilities

• Support User Acceptance Testing (UAT) for IT projects and verify underwriting rules to ensure system accuracy and compliance
• Handle daily underwriting activities for Direct and Retail Bancassurance channels, covering personal insurance products
• Perform administrative and operational support duties, including preparing hardcopy renewal letters and maintaining blacklist customer records
• Handling policy enquiries and company information searches
• Assisting in the preparation of quarterly internal control reports and self-audit exercises
• Provide support to senior team members on day-to-day management activities, projects, and other ad hoc assignments as required

Skills

English & Chinese proficiency

Interpersonal communication

Detail-oriented

Self-motivated

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Chinese word processing

Job description

AXA Hong Kong and Macau is seeking an underwriting support professional to assist with UAT for IT projects and verify underwriting rules, ensuring system accuracy and compliance. The role covers daily underwriting activities for Direct and Retail Bancassurance channels and personal insurance products.

The position involves administrative tasks such as preparing renewal letters, maintaining blacklist records, and handling policy inquiries, with opportunities to contribute to internal control