Underwriting Officer

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 320,000 - 480,000; Full time

Job summary

AXA Hong Kong and Macau is seeking an underwriting support professional to join our team. You will manage administration for underwriting cases, prepare letters for accuracy, and support risk assessment processes to ensure timely decisions.

You will screen applications, coordinate with internal teams, maintain policy records, and assist in business continuity. The role requires attention to detail, strong communication skills, and the ability to handle multiple tasks independently.

Qualifications

• Minimum of 2 years of experience in underwriting support or policy administration.
• Knowledge of insurance regulations and underwriting practices preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Manage administration process for underwriting cases, prepare and review underwriting letters for accuracy and completeness
• Screening applications, conduct profile checking, consolidate information for underwriting cases to underwriters for risk assessment, communicate underwriting decision with other departments as needed
• Collaborate with business team, respond to hotline and email enquiries from internal and external customers
• Reconcile underwriting cases related transactions, and work with clinics/network team to resolve discrepancies
• Maintain accurate policy/underwriting records and ensure data integrity
• Assist with facilitating business continuity, including train and mentor supporting staff
• Other tasks or duties as assigned by management

Skills

Underwriting support

Analytical thinking

Communication skills

Detail oriented

Job description

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Responsibilities:

• Manage administration process for underwriting cases, prepare and review underwriting letters for accuracy and completeness


• Screening applications, conduct profile checking, consolidate information for underwriting cases to underwriters for risk assessment, communicate underwriting decision with other departments as needed


• Collaborate with business team, respond to hotline and email enquiries from internal and external customers


• Reconcile underwriting cases related transactions, and work with clinics/network team to resolve discrepancies


• Maintain accurate policy/underwriting records and ensure data integrity


• Assist with facilitating business continuity, including train and mentor supporting staff


• Other tasks or duties as assigned by management

Qualifications:

• Minimum of 2 years of experience in underwriting support, policy administration, or a similar role from employee benefits


• Knowledge of insurance regulations, industry practices and underwriting/new business administration preferred


• Strong analytical and problem-solving skills


• Excellent communication and interpersonal skills


• Ability to work independently and manage multiple tasks simultaneously


• Strong attention to detail and accuracy


• Licensed insurance practitioner is preferred

Unlock job insights

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AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.