Insurance Ops & UAT Support Specialist

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a GI Business Support Officer on a 1-year contract to support underwriting and IT-related testing. You will assist in daily underwriting activities for Direct and Retail Bancassurance channels and provide essential admin support to the team.

The role requires strong English and Chinese language skills, proficiency in Microsoft Office, and a proactive, detail-oriented mindset to help ensure accuracy, compliance, and timely reporting across quarterly controls and

Qualifications

• Minimum 3 years of relevant working experience in the insurance industry.
• Experience in underwriting, customer service, or policy administration, preferably in P&C retail and personal insurance.

Responsibilities

• Support User Acceptance Testing (UAT) for IT projects and verify underwriting rules to ensure system accuracy and compliance
• Handle daily underwriting activities for Direct and Retail Bancassurance channels, covering personal insurance products
• Perform administrative and operational support duties, including:
• Preparing hardcopy renewal letters for Retail Bancassurance business
• Maintaining blacklist customer records and related documentation
• Handling policy enquiries and company information searches
• Assisting in the preparation of quarterly internal control reports and self-audit exercises
• Provide support to senior team members on day-to-day management activities, projects, and other ad hoc assignments as required

Skills

Underwriting

Customer service

Policy administration

Bilingual English/Chinese

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Chinese word processing

Job description

AXA Hong Kong and Macau is seeking a GI Business Support Officer on a 1-year contract to support underwriting and IT-related testing. You will assist in daily underwriting activities for Direct and Retail Bancassurance channels and provide essential admin support to the team.

The role requires strong English and Chinese language skills, proficiency in Microsoft Office, and a proactive, detail-oriented mindset to help ensure accuracy, compliance, and timely reporting across quarterly controls and