Insurance Operations & UAT Specialist

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

AXA Hong Kong and Macau invites applications for a Business Support Officer (1-Year Contract) in Central, Hong Kong. The role supports UAT for IT projects, underwriting activities for Direct and Retail Bancassurance, and provides admin and operational support across policy administration tasks.

The ideal candidate will have at least 3 years in the insurance sector, experience in underwriting or policy administration, and strong English/Chinese communication skills, plus proficient MS Office

Qualifications

• Minimum 3 years of relevant working experience in the insurance industry.
• Experience in underwriting, customer service, or policy administration, preferably in Personal insurance products.
• Good command of both spoken and written English and Chinese.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as Chinese word processing.

Responsibilities

• Support User Acceptance Testing (UAT) for IT projects and verify underwriting rules to ensure system accuracy and compliance.
• Handle daily underwriting activities for Direct and Retail Bancassurance channels, covering personal insurance products.
• Perform administrative and operational support duties, including preparing hardcopy renewal letters for Retail Bancassurance business.
• Maintaining blacklist customer records and related documentation.
• Handling policy enquiries and company information searches.
• Assisting in the preparation of quarterly internal control reports and self‑audit exercises.
• Provide support to senior team members on day‑to‑day management activities, projects, and other ad hoc assignments as required.

Skills

Underwriting

Customer service

Policy administration

Microsoft Office

Chinese word processing

Interpersonal skills

Communication skills

Detail oriented

Tools

Microsoft Office

Job description

AXA Hong Kong and Macau invites applications for a Business Support Officer (1-Year Contract) in Central, Hong Kong. The role supports UAT for IT projects, underwriting activities for Direct and Retail Bancassurance, and provides admin and operational support across policy administration tasks.

The ideal candidate will have at least 3 years in the insurance sector, experience in underwriting or policy administration, and strong English/Chinese communication skills, plus proficient MS Office