Automation & Data Insights Lead - Insurance Ops

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 520,000 - 720,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a proactive Business Analyst to perform production support tasks, handle incidents, and design sustainable solutions to minimize disruptions. The role emphasizes continuous improvement and proactive incident management within the insurance operations context.

You will proactively apply automation and AI to streamline processes, enhance efficiency, and turn pain points into opportunities for innovation, while communicating updates and findings to diverse

Qualifications

• University degree in business administration, statistics, quantitative analysis, information technology or related disciplines.
• 4+ years of proven experience in business analysis and project areas.
• Strong analytical and problem solving skills.
• Strong knowledge in applying automation, AI, and data analysis solutions with hands-on experience using Power Automate, Power BI, Python or similar platforms.
• Strong written and verbal communication skills, with the ability to present clearly to non-technical audiences and operations teams.

Responsibilities

• Act as Business Analyst to perform production support tasks and handle production incidents and defects impacting operations, perform impact analysis, design workarounds and sustainable solutions to minimize disruptions and prevent recurrence.
• Proactively apply automation and AI solutions to streamline operational processes and improve team efficiency, turning identified pain points into opportunities for innovation.
• Identify opportunities arising from incidents and day-to-day operations to drive system enhancements and process improvements.
• Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices.
• Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating incident meetings and presentations to all types of diverse audiences.
• Support the implementation of business solutions by building relationships and partnerships with key stakeholders and identifying business needs

Skills

Business analysis

Automation

AI

Data analysis

Power Automate

Power BI

Python

Stakeholder communication

Education

University degree in business administration or related field

Tools

Microsoft Power Automate

Power BI

Python

Job description

AXA Hong Kong and Macau is seeking a proactive Business Analyst to perform production support tasks, handle incidents, and design sustainable solutions to minimize disruptions. The role emphasizes continuous improvement and proactive incident management within the insurance operations context.

You will proactively apply automation and AI to streamline processes, enhance efficiency, and turn pain points into opportunities for innovation, while communicating updates and findings to diverse