Insurance Operations Business Analyst — Process Transformation

Gravitas Recruitment Group (Global) Ltd; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

Gravitas Recruitment Group (Global) Ltd is seeking an experienced Business Analyst - Insurance Operations to drive operational transformation and streamline core insurance processes. You will bridge the gap between business operations and IT teams to enhance efficiency.

You will map end-to-end workflows across underwriting, policy administration, claims, or agency operations, gather requirements, lead workshops, and support solution design, UAT, and change management.

Qualifications

• 4+ years of BA experience in Insurance (Life, General or Health).
• Strong knowledge of core insurance operations and policy administration.
• Experience with process mapping and Agile/Waterfall delivery.
• Proficient in writing BA documents (user stories, UAT plans).
• Excellent communication and stakeholder management skills.

Responsibilities

• Analyze end-to-end insurance workflows to identify bottlenecks and design operating models.
• Lead workshops to elicit needs and translate into functional specifications and user stories.
• Collaborate with IT and vendors for solution design, testing and implementation.
• Develop test scenarios, drive UAT, track defects, and support change management.

Skills

Process mapping

Agile/Waterfall delivery

Stakeholder management

Requirements gathering

Business analysis

Education

Bachelor's degree in Business Administration/Information Systems/Risk Management or related

Job description

Gravitas Recruitment Group (Global) Ltd is seeking an experienced Business Analyst - Insurance Operations to drive operational transformation and streamline core insurance processes. You will bridge the gap between business operations and IT teams to enhance efficiency.

You will map end-to-end workflows across underwriting, policy administration, claims, or agency operations, gather requirements, lead workshops, and support solution design, UAT, and change management.