Business Analyst - Insurance Ops Doamin

Gravitas Recruitment Group (Global) Ltd; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

Gravitas Recruitment Group (Global) Ltd is seeking an experienced Business Analyst - Insurance Operations to drive operational transformation and streamline core insurance processes. You will bridge the gap between business operations and IT teams to enhance efficiency.

You will map end-to-end workflows across underwriting, policy administration, claims, or agency operations, gather requirements, lead workshops, and support solution design, UAT, and change management.

Qualifications

• 4+ years of BA experience in Insurance (Life, General or Health).
• Strong knowledge of core insurance operations and policy administration.
• Experience with process mapping and Agile/Waterfall delivery.
• Proficient in writing BA documents (user stories, UAT plans).
• Excellent communication and stakeholder management skills.

Responsibilities

• Analyze end-to-end insurance workflows to identify bottlenecks and design operating models.
• Lead workshops to elicit needs and translate into functional specifications and user stories.
• Collaborate with IT and vendors for solution design, testing and implementation.
• Develop test scenarios, drive UAT, track defects, and support change management.

Skills

Process mapping

Agile/Waterfall delivery

Stakeholder management

Requirements gathering

Business analysis

Education

Bachelor's degree in Business Administration/Information Systems/Risk Management or related

Job description

We are seeking an experienced Business Analyst - Insurance Operations to drive operational transformation, process optimization, and digital initiatives. You will bridge the gap between business operations and IT/technical teams to streamline core insurance processes and enhance operational efficiency.

Key Responsibilities

• Process Optimization: Analyze end-to-end insurance operational workflows (underwriting, policy administration, claims, or agency/broker operations) to identify bottlenecks and design target operating models.
• Requirements Gathering: Lead workshops with key business stakeholders to elicit, analyze, and translate business needs into detailed functional specifications, user stories, and process flowcharts.
• Project Execution: Partner with IT development teams and external vendors to support solution design, system testing, and smooth implementation.
• Testing & Delivery: Formulate test scenarios, drive User Acceptance Testing (UAT), manage defect tracking, and support change management and user training.

Requirements

• Experience: 4+ years of Business Analyst experience within the Insurance domain (Life, General Insurance, or Health).
• Domain Expertise: Strong functional knowledge of core insurance operations, policy administration systems, claims processing, or underwriting workflows.
• Technical & Analytical Skills:
• Hands-on experience with process mapping and Agile/Waterfall delivery methodologies.
• Proficiency in writing standard BA documentation (user stories, UAT test plans, etc.).
• Familiarity with core insurance platform migrations or digital transformation projects is a plus.
• Soft Skills: Excellent communication, stakeholder management, and problem-solving skills; comfortable acting as a liaison between business operations and technical teams.
• Education: Bachelor's degree in Business Administration, Information Systems, Risk Management, or a related discipline.