Infrastructure Engineer - AI-Driven IT Ops & Security

Hysan Development Co Ltd; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Hysan Development Co Ltd in Hong Kong seeks an experienced IT helpdesk and infrastructure professional to support internal offices and malls, handling configuration, troubleshooting and daily operations.

You will collaborate with the business, IT team, and vendors on corporate IT initiatives, review logs, optimize performance, and drive security and AI-enabled improvements across the estate.

Qualifications

• Diploma or above in Computer Science or related discipline.
• 5+ years IT helpdesk and infrastructure experience including LAN/SD-WAN, MS Windows, PC and VM.
• Hands-on with IT infrastructure and systems such as firewalls, network switches, Wi-Fi, and backup systems.
• Industry certifications (ITIL, CCNA, MCP) are a plus.
• Good command of written and spoken English and Cantonese; Real Estate background is a plus.

Responsibilities

• Provide IT helpdesk and infrastructure support for offices and malls; meet SLAs and resolve issues promptly.
• Administer systems for email, endpoints, Wi‑Fi, network and related infrastructure.
• Review logs and implement improvement plans for operations.
• Perform security updates and capacity planning; monitor system performance.
• Drive AI-powered tool integrations to streamline workflows and data-driven decisions.
• Support AI-assisted monitoring and anomaly detection to enhance IT resilience.

Skills

IT helpdesk operations

Infrastructure management

LAN/SD-WAN

MS Windows

VM environment

Firewalls & Wi-Fi & backup

Industry certifications (ITIL, CCNA,麻)

English and Cantonese

Education

Diploma or above in Computer Science

Tools

Firewall devices

Network switches

Wi-Fi & backup systems

VMware / VM environment

Job description

Hysan Development Co Ltd in Hong Kong seeks an experienced IT helpdesk and infrastructure professional to support internal offices and malls, handling configuration, troubleshooting and daily operations.

You will collaborate with the business, IT team, and vendors on corporate IT initiatives, review logs, optimize performance, and drive security and AI-enabled improvements across the estate.