Infrastructure Engineer

Hysan Development Company Limited; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Hysan Development Company Limited in Hong Kong seeks an experienced IT professional to provide tier-one helpdesk and infrastructure support for internal offices and malls. You will handle configuration, troubleshooting and daily operations while proactively engaging with end-users to improve efficiency.

The role requires strong teamwork, English and Cantonese communication, and a proven track record of maintaining networks, security and IT services in a corporate environment.

Qualifications

• Diploma or above in Computer Science or related disciplines.
• At least 5 years of working experience in IT helpdesk support operations and infrastructure management, including LAN/SD-WAN, MS Windows, PC, and VM environment.
• Hands-on experience with IT infrastructure and systems such as firewalls, network switches, Wi‑Fi & backup system.
• Industry certifications (e.g., ITIL, CCNA, MCP) are a plus.
• Good team player with strong interpersonal and communication skills.
• Demonstrated commitment to working under pressure independently.
• A candidate with a Real Estate Industry background will be a plus.
• Good command of written and spoken English and Cantonese.

Responsibilities

• Provide tier-one IT helpdesk and infrastructure support for offices and malls.
• Ensure SLAs are met and issues are resolved promptly.
• Administer systems including email, endpoint, Wi-Fi, and network for end users.
• Review system logs and issue logs and implement improvement plans.
• Perform security updates to IT infrastructure and address vulnerabilities.
• Monitor system performance, plan capacity, and correlate events.
• Prepare IT training material and conduct trainings.
• Assist supervisor with system automation on IT operations.
• Drive efficiency by integrating AI-powered tools to streamline workflows.

Skills

Team player

Interpersonal communication

Ability to work under pressure

Education

Diploma or above in Computer Science or related disciplines

ITIL Certification

CCNA Certification

MCP Certification

Job description

• Responsible for tire one IT helpdesk and infrastructure support for internal offices and malls, including configuration, troubleshooting, and daily operation. The candidate should proactively discuss with the end-user / business owner to improve operation efficiency and review the progress.
• Work with the business, internal IT team, and vendor to implement Corporate IT initiatives and related projects.

Key Responsibilities

• Handle computer and application user support. ensuring service level agreements (SLAs) are met and issues are resolved promptly.
• Responsible for the systems administration for maintaining and supporting infrastructure operations for end users, such as e-mail, endpoint, Wi-Fi, network, etc.
• Review and handle the systems log/issue log and provide an improvement plan.
• Perform system security updates to the IT infrastructure on vulnerability issues.
• Monitor system performance, conduct capacity planning, and perform event correlation.
• Prepare IT training material and conduct training.
• Assist supervisor with system automation on IT operations.
• Drive operational efficiency and service improvement by integrating AI-powered tools and analytics to streamline workflows, reduce manual effort, and support data-driven business decision-making and support business operation.
• Implement and leverage AI-assisted monitoring and security solutions (e.g., anomaly detection, predictive analytics) to proactively identify risks, optimize infrastructure performance, and enhance overall IT operational resilience.

Skills, Qualifications and Experience Requirements

• Diploma or above in Computer Science or related disciplines
• At least 5 years of working experience in IT helpdesk support operations and infrastructure management, including LAN/SD-WAN, MS Windows, PC, and VM environment.
• Hands-on experience with IT infrastructure and systems such as firewalls, network switches, Wi-Fi & backup system
• Industry certifications (e.g., ITIL, CCNA, MCP) are a plus
• Good team player with strong interpersonal and communication skills
• Demonstrated commitment to working under pressure independently
• A candidate with a Real Estate Industry background will be a plus
• Good command of written and spoken English and Cantonese
• Candidates with less experience will be considered as Infrastructure Engineer