Infrastructure Engineer

Hysan Development Co Ltd; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Hysan Development Co Ltd in Hong Kong seeks an experienced IT helpdesk and infrastructure professional to support internal offices and malls, handling configuration, troubleshooting and daily operations.

You will collaborate with the business, IT team, and vendors on corporate IT initiatives, review logs, optimize performance, and drive security and AI-enabled improvements across the estate.

Qualifications

• Diploma or above in Computer Science or related discipline.
• 5+ years IT helpdesk and infrastructure experience including LAN/SD-WAN, MS Windows, PC and VM.
• Hands-on with IT infrastructure and systems such as firewalls, network switches, Wi-Fi, and backup systems.
• Industry certifications (ITIL, CCNA, MCP) are a plus.
• Good command of written and spoken English and Cantonese; Real Estate background is a plus.

Responsibilities

• Provide IT helpdesk and infrastructure support for offices and malls; meet SLAs and resolve issues promptly.
• Administer systems for email, endpoints, Wi‑Fi, network and related infrastructure.
• Review logs and implement improvement plans for operations.
• Perform security updates and capacity planning; monitor system performance.
• Drive AI-powered tool integrations to streamline workflows and data-driven decisions.
• Support AI-assisted monitoring and anomaly detection to enhance IT resilience.

Skills

IT helpdesk operations

Infrastructure management

LAN/SD-WAN

MS Windows

VM environment

Firewalls & Wi-Fi & backup

Industry certifications (ITIL, CCNA,麻)

English and Cantonese

Education

Diploma or above in Computer Science

Tools

Firewall devices

Network switches

Wi-Fi & backup systems

VMware / VM environment

Job description

Responsible for tire one IT helpdesk and infrastructure support for internal offices and malls, including configuration, troubleshooting, and daily operation. The candidate should proactively discuss with the end-user / business owner to improve operation efficiency and review the progress.

Work with the business, internal IT team, and vendor to implement Corporate IT initiatives and related projects.

Key Responsibilities

• Handle computer and application user support. ensuring service level agreements (SLAs) are met and issues are resolved promptly.
• Responsible for the systems administration for maintaining and supporting infrastructure operations for end users, such as e-mail, endpoint, Wi‑Fi, network, etc.
• Review and handle the systems log/issue log and provide an improvement plan.
• Perform system security updates to the IT infrastructure on vulnerability issues.
• Monitor system performance, conduct capacity planning, and perform event correlation.
• Prepare IT training material and conduct training.
• Assist supervisor with system automation on IT operations.
• Drive operational efficiency and service improvement by integrating AI-powered tools and analytics to streamline workflows, reduce manual effort, and support data‑driven business decision‑making and support business operation.
• Implement and leverage AI‑assisted monitoring and security solutions (e.g., anomaly detection, predictive analytics) to proactively identify risks, optimize infrastructure performance, and enhance overall IT operational resilience.

Skills, Qualifications and Experience Requirements

• Diploma or above in Computer Science or related disciplines
• At least 5 years of working experience in IT helpdesk support operations and infrastructure management, including LAN/SD‑WAN, MS Windows, PC, and VM environment.
• Hands‑on experience with IT infrastructure and systems such as firewalls, network switches, Wi‑Fi & backup system
• Industry certifications (e.g., ITIL, CCNA, MCP) are a plus
• Good team player with strong interpersonal and communication skills
• Demonstrated commitment to working under pressure independently
• A candidate with a Real Estate Industry background will be a plus
• Good command of written and spoken English and Cantonese
• Candidates with less experience will be considered as Infrastructure Engineer

An attractive remuneration package will be offered to the right candidate.

Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.

You may get to know more about us through www.hysan.com.hk

About Hysan Development

Hysan Development is a public‑listed property investment, management and development company in Hong Kong with a major portfolio in high‑quality office, retail and residential properties. We are also one of the leading commercial landlords in the prime office/retail Causeway Bay district. We now invite high calibre candidate to join us.