Deskside Support Engineer (Bank)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 150,000 - 210,000; Full time

Job summary

A consulting firm based in Hong Kong is seeking a Deskside Support Engineer to assist banking clients with hardware, software, and networking issues. The ideal candidate has proven experience in technical support, particularly in Windows environments, and possesses strong problem-solving and multitasking skills. This role involves addressing user tickets, guiding clients through installation processes, and providing remote troubleshooting support. Competitive salary and professional development opportunities are offered.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Hands-on experience with Windows environments.
• Working knowledge of network security practices and anti-virus programs.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• BSc in Computer Science or relevant field.

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Guide users with simple, step‑by‑step instructions.
• Help create technical documentation and manuals.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.

Skills

Problem-solving

Multitasking

Customer-oriented attitude

Remote troubleshooting

Education

BSc in Computer Science or relevant field

Tools

Windows 7

Windows 10

MS Office 2010 or later

Network security basics

Job description

Job Title

Deskside Support Engineer (Bank) – SW8471 | 18 Apr 2023

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step‑by‑step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Hands‑on experience with Windows 7/10 environments.
• Working knowledge of MS Office 2010 or later and common desktop software.
• Knowledge of network security practices and anti‑virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem‑solving and multitasking skills.
• Customer‑oriented attitude.
• BSc in Computer Science or relevant field.