Incident Technician, Banking/Finance — On‑Call Support

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Benefits offered by this job

20-30K salary depending on experience

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is seeking an experienced Incident Technician to install, troubleshoot, and maintain software applications in a supportive role. Candidates should have a diploma in Computer Science or a related discipline with at least 5 years of software support experience. The ideal candidate must have excellent communication skills in English and a solid understanding of various applications. This role offers a friendly working environment along with annual leave provision and a 5-day work week.

Qualifications

• 5+ years of hands-on experience in software support and troubleshooting.
• Ability to work under pressure with tight deadlines.
• ITIL foundation understanding required.

Responsibilities

• Install software applications and updates.
• Troubleshoot and maintain software and infrastructure components.
• Provide support for operating system drivers and software.

Skills

Software support

Troubleshooting

Customer care

Incident management

Communication in English

Education

Diploma in Computer Science or related field

Tools

Help desk call management system

Job description

A technology consulting firm in Hong Kong is seeking an experienced Incident Technician to install, troubleshoot, and maintain software applications in a supportive role. Candidates should have a diploma in Computer Science or a related discipline with at least 5 years of software support experience. The ideal candidate must have excellent communication skills in English and a solid understanding of various applications. This role offers a friendly working environment along with annual leave provision and a 5-day work week.