In-Store Customer Service & Sales Associate

DHL EXPRESS (HONG KONG) LIMITED; Hong Kong Island; Presencial; HKD 134.000 - 179.000; Jornada completa

Descripción de la vacante

DHL Express (Hong Kong) Limited is seeking a ServicePoint Customer Service representative to support daily operations at 11 ServicePoints across Hong Kong Island, Kowloon and New Territories. You will handle walk-in customer inquiries, shipments, payments, and data entry while delivering high-quality service.

The role requires bilingual English and Chinese, shift work, and willingness to travel between points.

Formación

• Experience in retail / counter services is an advantage.
• Service mindset and good adaptability skills.
• Effective interpersonal, good communication and telephone handling skills.
• Good command of spoken and written English and Chinese (Cantonese and Mandarin).
• Familiar with PC skills.

Responsabilidades

• handle and maintain daily ServicePoint operations, including queue management, drop-off shipment and collection handling, shipment check, payment collection, etc.
• handle enquiries of walk-in customers and provide quality customer services to win happy customers with high satisfaction and loyalty
• generate revenue through upselling and cross-selling of cash shipment and, value-added services or referrals to appropriate sales teams
• introduce sales promotional programs to walk-in customers or through calls when needed
• perform general clerical support such as data entry, reporting etc.
• support ad-hoc projects or tasks assigned by superior

Conocimientos

Customer service

Interpersonal skills

Communication

Telephone handling

Shift work

PC skills

Educación

HKALE / HKDSE or equivalent

Descripción del empleo

DHL Express (Hong Kong) Limited is seeking a ServicePoint Customer Service representative to support daily operations at 11 ServicePoints across Hong Kong Island, Kowloon and New Territories. You will handle walk-in customer inquiries, shipments, payments, and data entry while delivering high-quality service.

The role requires bilingual English and Chinese, shift work, and willingness to travel between points.