門市Sales / 客戶服務 (Express Centre Representative)

DHL EXPRESS (HONG KONG) LIMITED; Hong Kong Island; Presencial; HKD 134.000 - 179.000; Tempo integral

Resumo da vaga

DHL Express (Hong Kong) Limited is seeking a ServicePoint Customer Service representative to support daily operations at 11 ServicePoints across Hong Kong Island, Kowloon and New Territories. You will handle walk-in customer inquiries, shipments, payments, and data entry while delivering high-quality service.

The role requires bilingual English and Chinese, shift work, and willingness to travel between points.

Qualificações

• Experience in retail / counter services is an advantage.
• Service mindset and good adaptability skills.
• Effective interpersonal, good communication and telephone handling skills.
• Good command of spoken and written English and Chinese (Cantonese and Mandarin).
• Familiar with PC skills.

Responsabilidades

• handle and maintain daily ServicePoint operations, including queue management, drop-off shipment and collection handling, shipment check, payment collection, etc.
• handle enquiries of walk-in customers and provide quality customer services to win happy customers with high satisfaction and loyalty
• generate revenue through upselling and cross-selling of cash shipment and, value-added services or referrals to appropriate sales teams
• introduce sales promotional programs to walk-in customers or through calls when needed
• perform general clerical support such as data entry, reporting etc.
• support ad-hoc projects or tasks assigned by superior

Conhecimentos

Customer service

Interpersonal skills

Communication

Telephone handling

Shift work

PC skills

Formação

HKALE / HKDSE or equivalent

Descrição da vaga

DHL Express - Connecting People Through Quality and Exceptional Service

DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.

We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual’s contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start YOUR career with DHL today!

Working Location

11 ServicePoints located in Hong Kong Island, Kowloon and New Territories(Near MTR Station)

Working hours

40 hours per week (ServicePoint closed on Sundays and public holidays)

Reporting to the Express Centre Officer, you will be responsible for the ServicePoint operations and provision of quality Customer Services to our customers.

Responsibilities

• handle and maintain daily ServicePoint operations, including queue management, drop-off shipment and collection handling, shipment check, payment collection, etc.
• handle enquiries of walk-in customers and provide quality customer services to win happy customers with high satisfaction and loyalty
• generate revenue through upselling and cross-selling of cash shipment and, value-added services or referrals to appropriate sales teams
• introduce sales promotional programs to walk-in customers or through calls when needed
• perform general clerical support such as data entry, reporting etc.
• support ad-hoc projects or tasks assigned by superior

Requirements

• HKALE / HKDSE or equivalent with full certificate
• Experience in retail / counter services is an advantage
• Service mindset and good adaptability skills
• Effective interpersonal, good communication and telephone handling skills
• Good command of spoken and written English and Chinese (Cantonese and Mandarin)
• Familiar with PC skills
• Willing to perform shift duty and occasionally travel between ServicePoints

Immediate available or short-time notice is highly preferred

"When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

"DHL Group is home to two strong brands: DHL and Deutsche Post. Our international service portfolio includes mail and parcel, express, freight transport, supply chain management, and e-commerce logistics solutions."

"When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

"DHL Group is home to two strong brands: DHL and Deutsche Post. Our international service portfolio includes mail and parcel, express, freight transport, supply chain management, and e-commerce logistics solutions."