Import Manager

ECU Worldwide (Hong Kong) Limited; Hong Kong; On-site; HKD 520,000 - 900,000; Full time

Job summary

ECU Worldwide (Hong Kong) Limited is seeking an Import Operations Lead to develop and optimize SOPs, oversee onboarding, and manage daily import activities.

You will coordinate with overseas partners, maintain carrier relationships, and ensure compliance, quality, and timely delivery while driving continuous improvement.

The role emphasizes leadership, client communication, and cross-functional collaboration across sales, finance, and operations.

Responsibilities

• Develop and optimize SOPs for import operations to standardize performance and reduce gaps.
• Oversee onboarding for new import clients, including customized SOPs, business alignment, system setup and staff training.
• Manage daily import operation team; control end-to-end service quality and minimize errors, cargo damage and complaints.
• Coordinate with overseas agents and origin offices to streamline upstream operations across the import chain.
• Maintain relationships with warehouses, customs brokers, booking agents and major carriers to stabilize resources for clearance, warehousing and transport.
• Deliver services per clients’ import requirements; conduct regular meetings to review progress and resolve clearance/pain points.
• Manage allocation, scheduling and performance appraisal for staff handling deconsolidation, clearance, last-mile delivery and reconciliation.
• Nurture supervisors and build leadership in the import team with coaching on management and client communication.
• Provide actionable solutions to issues like customs delays, inspections, damaged goods and unusual manifests.
• Collaborate with sales, finance, clients, customs authorities and vendors to deliver end-to-end import support.
• Hold monthly/quarterly business reviews with clients’ HK offices and close follow-up actions to strengthen partnerships.
• Undertake other import-related ad-hoc tasks as assigned by the Branch Manager.

Job description

1. Develop and optimize full set of Standard Operating Procedures (SOPs) for import business. Conduct regular SOP reviews and random spot checks to ensure team members fully understand import operation standards, and continuously rectify process loopholes.

2. Take full charge of the whole onboarding process for new import clients, including customizing import-specific SOPs, business alignment, system file setup and staff training.

3. Oversee daily management of the import operation team, control the full-chain service quality of import shipments, and minimize operational errors, cargo damages and customer complaints.

4. Proactively liaise with overseas agents and overseas origin offices to coordinate upstream operations and ensure efficient operation of the entire import logistics chain.

5. Maintain sound cooperative relationships with import supporting service providers, including warehouses, customs brokers, overseas booking agents and major ocean carriers, to stabilize resources for import customs clearance, warehousing and ocean transportation.

6. Deliver services strictly in line with clients’ import requirements, and hold regular client communication meetings to update shipment progress and resolve pain points in customs clearance and logistics.

7. Manage the entire import operation team comprehensively, covering work allocation, scheduling and performance appraisal for staff handling import deconsolidation, customs clearance, last-mile delivery and reconciliation.

8. Nurture supervisors within the import team and systematically equip them with capabilities including team management, exception handling and client communication.

9. Timely deliver actionable solutions to various business issues such as customs clearance delays, cargo inspections, damaged goods and abnormal overseas manifests.

10. Provide professional end-to-end import support by collaborating internally with sales and finance teams, and externally with clients, customs authorities and service vendors.

11. Hold monthly/quarterly business review meetings with clients’ local Hong Kong offices and follow up action items closely to strengthen long-term partnership.

12. Undertake other import-related ad-hoc tasks assigned by the Branch Manager.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 11-50 employees

Founded in 1987 at Belgium, ECU Worldwide (erstwhile ECU Line) is a global leader in NVOCC services. Backed by rich legacy, passion and agility, we have brought in world-class innovations in LCL (less than

container load) and set several benchmarks in the industry. Led by a strong management team, our foothold now stands strong at 300+ offices in 160+ countries, offering LCL and FCL services across the globe. Our wide variety of value added services and outsourcing

solutions make us exceptionally competent in handling and transporting complex cargo to anywhere in the world, seamlessly.

Founded in 1987 at Belgium, ECU Worldwide (erstwhile ECU Line) is a global leader in NVOCC services. Backed by rich legacy, passion and agility, we have brought in world-class innovations in LCL (less than

container load) and set several benchmarks in the industry. Led by a strong management team, our foothold now stands strong at 300+ offices in 160+ countries, offering LCL and FCL services across the globe. Our wide variety of value added services and outsourcing

solutions make us exceptionally competent in handling and transporting complex cargo to anywhere in the world, seamlessly.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Researching careers? Find all the information and tips you need on career advice.