Senior Import Operations Leader

ECU Worldwide (Hong Kong) Limited; Hong Kong; On-site; HKD 520,000 - 900,000; Full time

Job summary

ECU Worldwide (Hong Kong) Limited is seeking an Import Operations Lead to develop and optimize SOPs, oversee onboarding, and manage daily import activities.

You will coordinate with overseas partners, maintain carrier relationships, and ensure compliance, quality, and timely delivery while driving continuous improvement.

The role emphasizes leadership, client communication, and cross-functional collaboration across sales, finance, and operations.

Responsibilities

• Develop and optimize SOPs for import operations to standardize performance and reduce gaps.
• Oversee onboarding for new import clients, including customized SOPs, business alignment, system setup and staff training.
• Manage daily import operation team; control end-to-end service quality and minimize errors, cargo damage and complaints.
• Coordinate with overseas agents and origin offices to streamline upstream operations across the import chain.
• Maintain relationships with warehouses, customs brokers, booking agents and major carriers to stabilize resources for clearance, warehousing and transport.
• Deliver services per clients’ import requirements; conduct regular meetings to review progress and resolve clearance/pain points.
• Manage allocation, scheduling and performance appraisal for staff handling deconsolidation, clearance, last-mile delivery and reconciliation.
• Nurture supervisors and build leadership in the import team with coaching on management and client communication.
• Provide actionable solutions to issues like customs delays, inspections, damaged goods and unusual manifests.
• Collaborate with sales, finance, clients, customs authorities and vendors to deliver end-to-end import support.
• Hold monthly/quarterly business reviews with clients’ HK offices and close follow-up actions to strengthen partnerships.
• Undertake other import-related ad-hoc tasks as assigned by the Branch Manager.

Job description

ECU Worldwide (Hong Kong) Limited is seeking an Import Operations Lead to develop and optimize SOPs, oversee onboarding, and manage daily import activities.

You will coordinate with overseas partners, maintain carrier relationships, and ensure compliance, quality, and timely delivery while driving continuous improvement.

The role emphasizes leadership, client communication, and cross-functional collaboration across sales, finance, and operations.