IDC Customer Services Manager

Gfi World; Tsuen Wan; On-site; HKD 480,000 - 600,000; Full time

Job summary

Gfi World in Hong Kong is hiring an IDC Customer Services Manager to lead post-sale service for VIP clients and coordinate with IDC vendors for site audits and drills.

You will drive service reviews, gather feedback, provide recommendations, and produce tailor-made VIP operation procedures and monthly reports to ensure service strategy and metrics are met.

Qualifications

• Bachelor's degree in a relevant field; minimum 3 years of experience.
• Knowledge of data center facilities, transmission or IP networks is a plus.
• Strong communication, interpersonal and presentation skills; able to work under pressure.

Responsibilities

• Liaise with customers on IDC post-sale service issues, especially VIP customers.
• Coordinate with IDC vendors to fulfill post-sale service requirements (drills, site audits, etc.).
• Lead service review meetings, collect feedback, and propose improvements; proactively communicate with customers and seek opportunities.

Education

Bachelor's degree

Job description

About the job IDC Customer Services Manager

Key Responsibilities:

• Responsible for liaison and escalation with customer on IDC post-sale service issue especially VIP customer
• Coordinate with IDC vendor to fulfill the post-sale service requirement of customer such as drill, site audit, etc
• Responsible for service review meeting with customer, collect feedback, provide recommendations for improvement, proactively communicate with customer and seek for business opportunity
• Provide tailor-made VIP customer operation procedure and monthly report
• Ensure executions of service strategy and service measurements are met, manage customer complaints and take lead to continuously improve customer and business partner satisfaction
• IDC site daily operation, resource assignment and on-site project delivery

Requirements:

• Degree holder with a minimum of 3 years of experience, major in Computer Science, Telecommunications, Electricity or similar fields
• Knowledge in data center facility, transmission or IP network will be an advantage
• Excellent in communication, interpersonal and presentation skills, dedicated and self-motivated
• Good team player, strong customer oriented service mind and able to work under pressure
• Good command of both spoken and written English and Chinese, including Cantonese and Mandarin