Solution Manager (Internet Data Center)

China Mobile International Limited; Hong Kong; On-site; HKD 669,600 - 1,004,400; Full time

Job summary

China Mobile International Limited in Hong Kong is seeking an experienced IDC Solutions Manager. You will provide design and support for IDC solutions tailored to customer needs, manage daily operations, and study technical innovations within IDC. Candidates should have a Bachelor’s degree, at least 7 years of experience, and possess excellent written and verbal communication skills in English and Mandarin. The role may involve working with overseas customers outside of office hours.

Qualifications

• Bachelor's degree or above is required.
• Preferred IDC technical support experiences.
• Minimum 7 years of experience is needed.

Responsibilities

• Provide IDC solution design according to customer needs.
• Manage IDC demands and daily business operations.
• Study the technical evolution of IDC and design solutions.

Skills

Teamwork

Self-motivation

Ability to work under pressure

Communication in English

Communication in Mandarin

Education

Bachelor's degree or above

Tools

Server functions knowledge

Network hardware and software knowledge

Job description

• Provide IDC solution design according to customer needs, ensure architecture design, system design, IDC solutions to meet customer needs and provide daily IDC business support.
• Manage IDC demands, maintain IDC daily business operation, including business opportunity collecting, schedule monitoring, IDC procurement supporting, IDC solution supporting and other IDC services.
• Familiar with IDC business and technical support progress.
• Study the technical evolution of IDC, and design CMI IDC solutions, IDC business managing and technical support methods.
• Manage and provide regular progress update during the IDC business support project lifecycle for A-end and B-end customers.
• Conduct risk management, procedure optimization and escalates all outstanding issues during provisioning stage. Consolidate, revise and update internal reports weekly and monthly.
• Work with overseas customers during non-office hour if necessary.

Requirements

• Bachelor's degree or above
• IDC technical support experiences are preferred
• Minimum 7 years of experience. Candidate with less experience may consider
• Familiar with the functions of server, network and other network hardware and software
• Experiences in big data, AI computing, Internet and other related fields
• Excellent teamwork skills, hardworking, self-motived and able to work under pressure
• Excellent written and verbal communication skills in both English and Mandarin