Data Center Facility Manager - CK

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading data center service provider in Hong Kong is seeking a customer service specialist to enhance VIP client communication and manage service renewals. The ideal candidate will be experienced in data center operations with strong interpersonal skills. Responsibilities include coordinating with vendors, managing customer relationships, and promoting data center services. Mastery of both English and Chinese, including Cantonese and Mandarin, is required.

Qualifications

• 5+ years of experience in Data Center or telecom industry.
• Good knowledge in DC facility, transmission, or IP network.
• Familiar with data center daily operation and best practices.

Responsibilities

• Responsible for VIP customer communication and service renewal.
• Coordinate with IDC vendor for post-sale activities.
• Ensure smooth operation procedures and prepare monthly reports.
• Manage customer complaints and promote data center services.

Skills

Communication skills

Interpersonal skills

Presentation skills

Customer-oriented service

Ability to work under pressure

Education

Bachelor's degree in telecommunications or electronic engineering

Job description

Responsibilities

• Responsible for VIP customer communication, including Data Center business consulting, business model consulting, post-sales service
• Coordinate with IDC vendor to fulfill post-sale SLA such as drill, site audit, etc.
• Responsible for service renewal and provide recommendations for improvement in daily operation
• Ensure daily operation procedure runs smoothly and prepare regular monthly reports for management review
• Responsible for strategic planning and ensure service level agreement are met
• Handle customer complaints and maintain good customer and business partner relationship
• Promote company’s Data Centre services to generate new business opportunities
• Vendor Management / post sales services

Job Requirements

• Bachelor degree or above in telecommunications, electronic engineering, or related discipline
• 5 years or above experience in Data Center, telecom industry background is an advantage
• Good knowledge in DC facility / transmission / IP
• Familiar with data center daily operation
• Familiar with Data Center industry best practices and daily operation
• Good knowledge in data center facility, transmission or IP network will be an advantage
• Good communication, interpersonal and presentation skills
• Customer-oriented service mind and able to work under pressure
• Good command of both spoken and written English and Chinese, including Cantonese and Mandarin