Hotel Reservations & Guest Services Coordinator

Theroyalgarden; Hong Kong; On-site; HKD 201,000 - 246,000; Full time

Job summary

Theroyalgarden in Hong Kong is seeking a Front Desk/Reservations Coordinator to manage daily reservation inquiries and bookings, provide front-line reception support, and handle client inquiries with professionalism.

Candidates should have a Diploma or above in hotel management, at least 1 year hotel/serviced apartment experience, know Opera system, and strong English and Mandarin communication.

Qualifications

• Diploma or above in hotel management or related discipline.
• At least 1 year experience in hotel / serviced apartment.
• Familiar with the Opera reservations system.

Responsibilities

• Process daily reservation inquiries and bookings.
• Handle client inquiries and complaints in a timely and professional manner.
• Provide administrative support for all departmental activities and fulfill front-line reception duties where necessary.

Skills

English proficiency

Mandarin proficiency

Education

Diploma or above in hotel management

Tools

Opera reservations system

Job description

Theroyalgarden in Hong Kong is seeking a Front Desk/Reservations Coordinator to manage daily reservation inquiries and bookings, provide front-line reception support, and handle client inquiries with professionalism.

Candidates should have a Diploma or above in hotel management, at least 1 year hotel/serviced apartment experience, know Opera system, and strong English and Mandarin communication.