Harborside Guest Services Supervisor - Opera Pro

Sino Hotels; Hong Kong; On-site; HKD 279,000 - 446,000; Full time

Benefits offered by this job

Competitive remuneration package

Career advancement opportunities

Job summary

Royal Pacific Hotel in Hong Kong is seeking a Front Desk Supervisor to oversee daily operations and ensure guest satisfaction. You will plan workloads, supervise front desk associates, and collaborate with department heads to maintain smooth service delivery.

The ideal candidate has at least 4 years of hotel experience, diploma or above in hospitality, and proficiency with Opera System, with excellent English and Chinese communication.

Qualifications

• Diploma or above in hospitality management or related discipline.
• Good command of both English and Chinese (spoken and written).
• Pleasant personality with customer-oriented mindset and strong communication.

Responsibilities

• Provide outstanding services and ensure customer satisfaction.
• Address customer concerns and complaints promptly and professionally.
• Plan and assign workloads for Front Desk associates.
• Supervise associates in their assigned job duties.
• Assist department heads to maintain smooth operations and handle ad hoc projects.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma or above in hospitality management

Tools

Opera System

Job description

Royal Pacific Hotel in Hong Kong is seeking a Front Desk Supervisor to oversee daily operations and ensure guest satisfaction. You will plan workloads, supervise front desk associates, and collaborate with department heads to maintain smooth service delivery.

The ideal candidate has at least 4 years of hotel experience, diploma or above in hospitality, and proficiency with Opera System, with excellent English and Chinese communication.