Guest Experience Specialist — Front Desk & Guest Service

Rosewood Hotel Group; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

Rosewood Hotel Group in Hong Kong seeks extraordinary talent for front office roles. The position requires a Higher Diploma in Hotel Management or related fields, and a commitment to excellent guest service.

The ideal candidate will be courteous, service-oriented, and capable of building positive relationships with guests. Responsibilities include check-in, check-out, and promoting hotel facilities.

Qualifications

• Higher Diploma or above in Hotel Management or related discipline.
• Willingness to take up challenges in front office operations.
• Courteous, service-oriented with a pleasant personality.

Responsibilities

• Provide courteous, professional and efficient service.
• Responsible for check-in and check-out.
• Respond to guest requests efficiently.
• Promote hotel facilities and services.
• Establish a great connection with guests.

Skills

Service-oriented

Strong communication skills

Interpersonal skills

Proficiency in Microsoft Office

Proficiency in Opera System

Education

Higher Diploma or above in Hotel Management

Job description

Rosewood Hotel Group in Hong Kong seeks extraordinary talent for front office roles. The position requires a Higher Diploma in Hotel Management or related fields, and a commitment to excellent guest service.

The ideal candidate will be courteous, service-oriented, and capable of building positive relationships with guests. Responsibilities include check-in, check-out, and promoting hotel facilities.