Restaurant Front Desk & Guest Experience Specialist

Jia Group Holdings Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Staff Meals

Performance Bonus

Staff Discount

Job summary

The Hong Kong Club in Central and Western District is seeking a Guest Services Associate to welcome guests, coordinate reservations, and support daily restaurant operations. You will work closely with the kitchen and events teams to ensure a seamless dining experience.

Fresh graduates are welcome; fluency in English is required, Chinese is helpful. Experience with Sevenrooms is a plus, and a cheerful, organized, proactive attitude is essential.

Qualifications

• Diploma or above in Hospitality Management or related disciplines.
• Fresh graduates are welcome; relevant experience is an advantage.
• Strong command of written and spoken English; Chinese is a plus.
• Experience with Sevenrooms booking system.
• Cheerful, polite, well-organized, and proactive in service.

Responsibilities

• Welcome and acknowledge guests according to club standards.
• Respond to inquiries promptly and professionally.
• Assist guests with reservations, changes and cancellations.
• Coordinate with the kitchen and events team for smooth service.
• Act as Restaurant Ambassador and ensure dining satisfaction.
• Assist daily restaurant operations.

Skills

Hospitality

Communication

Organized

Customer service

Proactive

Education

Diploma in Hospitality Management

Tools

Sevenrooms booking system

Job description

The Hong Kong Club in Central and Western District is seeking a Guest Services Associate to welcome guests, coordinate reservations, and support daily restaurant operations. You will work closely with the kitchen and events teams to ensure a seamless dining experience.

Fresh graduates are welcome; fluency in English is required, Chinese is helpful. Experience with Sevenrooms is a plus, and a cheerful, organized, proactive attitude is essential.