Helpdesk Support Engineer – Frontline IT & O365

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 256,680; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A consulting firm in Hong Kong is seeking a Helpdesk Support Engineer to provide frontline IT support via phone and email. The ideal candidate must have a diploma in IT, strong troubleshooting skills, and prior experience in a customer service role. The position offers a competitive salary range of 18-23K, 10-15 days of annual leave, and a friendly working environment. Proficiency in both English and Chinese (including Mandarin) is required.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone is a definite advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Conduct frontline support needs via telephone and email.
• Fulfill all contract scope and ensure all overcharges are arranged on time.
• Provide day-to-day PC administration and desktop services.

Skills

Customer-oriented

Good troubleshooting

Communication skills

Interpersonal skills

Proactive

Education

Diploma or above in Information Technology or related discipline

Tools

Windows

Office 365

Other Microsoft applications

Job description

A consulting firm in Hong Kong is seeking a Helpdesk Support Engineer to provide frontline IT support via phone and email. The ideal candidate must have a diploma in IT, strong troubleshooting skills, and prior experience in a customer service role. The position offers a competitive salary range of 18-23K, 10-15 days of annual leave, and a friendly working environment. Proficiency in both English and Chinese (including Mandarin) is required.