Helpdesk Specialist

Swing Consulting Ltd.; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

A consulting firm in Hong Kong is seeking an experienced IT support professional. The role involves providing first-tier helpdesk support to users, troubleshooting Windows issues, and coordinating software implementations. Ideal candidates will have at least 6 years of IT experience, a degree in technology, and strong communication skills in English and Chinese. This position offers an opportunity to work in a dynamic consulting environment.

Qualifications

• Minimum 6 years of IT-related experience required.
• Hands-on experience in a Windows environment essential.
• Good command of written and spoken English and Chinese.

Responsibilities

• Provide first tier helpdesk support to end users.
• Assist team in escalating technical problems.
• Monitor and support the internal system.

Skills

Communication skills

Interpersonal skills

Troubleshooting

Programming knowledge

Education

Degree in technology or related discipline

Job description

• Provide first tier level helpdesk support to end users through email, phone or in person
• Assist team to escalate technical problems
• To provide troubleshooting and problem solving on system, software, hardware issues
• Responsible for monitor and support the internal system
• Perform troubleshoot for Windows platform and products
• Coordinate with vendor for the newly launched software implementation
• Handle ad-hoc duties as assigned
• Degree or above in technology or any related discipline
• Minimum 6 years of working experience in IT related areas
• Hands-on experience with Windows environment
• Knowledge and experience on basic programming
• Good communication and interpersonal skills
• Good command of written and spoken English and Chinese