Desktop Supervisor

Swing Consulting Ltd.; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Job summary

A leading consulting firm based in Hong Kong is seeking an experienced IT Support Leader to manage Level 1 and Level 2 support operations. The ideal candidate will have a diploma in Computer Science or Information Technology, at least 7 years of experience in the IT sector, and 3 years of team leadership experience. Responsibilities include driving improvement initiatives, ensuring operational service performance, and providing support for Windows systems. Proficiency in Chinese and Mandarin is required, and experience in the Banking and Finance sector is a plus.

Qualifications

• Minimum 7 years of experience in the Information Technology sector.
• At least 3 years of team leadership experience managing a small team.
• Experience in the Banking and Finance industry is an advantage.

Responsibilities

• Provide leadership on process and governance for support experience.
• Ensure operational services perform in-line with End User Services KPIs.
• Drive improvement initiatives within EUS Portfolio.
• Engage with the wider design team for technical governance.
• Support Desktop hardware and Microsoft applications.
• Provide daily support for Windows server maintenance and upgrades.

Skills

Team leadership

Technical governance

Independent work

Self-motivated

Documentation

Knowledge management

Windows server maintenance

Application upgrades

Support for Microsoft products

Education

Diploma in Computer Science / Information Technology

Job description

• Provide leadership on process and governance of Level 1 and Level 2 support experience
• Responsible for operational services and ensure performance in-line with End User Services "Core KPIs"
• Drive improvement initiatives as-per within EUS Portfolio
• Drives Technical Governance: engaging wider design team and peers
• Support Desktop hardware, Microsoft Windows, Office, O365, Outlook
• Provide daily support on regular Windows server maintenance and application upgrades
• Manage process, knowledge: ensure services are documented/ maintainable
• Diploma holder or above in Computer Science / Information Technology
• Minimum 7 years working experience in Information Technology sector
• With at least 3 years team lead experience in manage a small team and proven experience on staff management
• Working experience in Banking and Finance industry is an advantage
• Able to work independent, self-motivated and willing to take challenges
• Good command of both written and spoken Chinese and Mandarin