Healthcare Client Liason Officer

SPOT Centre Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

SPOT Centre Limited in Hong Kong is seeking a proactive Healthcare Client Liaison Officer to support the Front of House team, manage inquiries and bookings, coordinate questionnaires with the Assessment Coordinator and psychologists, and provide ongoing administrative support for marketing activities.

The ideal candidate will have client-facing sales, marketing, or administrative experience in a healthcare setting, strong organisation skills, and the ability to communicate clearly in English and

Qualifications

• Strong organisational skills and ability to manage multiple tasks.
• Clear, professional written and verbal communication in English and Chinese.
• Experience in client-facing sales, marketing, administrative, or coordination roles.
• Familiarity with practice management systems (Cliniko) and Google Workspace.
• Proactive, reliable, and able to handle confidential information.

Responsibilities

• Assist Front of House with incoming initial inquiries.
• Conduct outreach calls to new inquiries.
• Help book therapists for appointments.
• Follow up with therapists to confirm bookings.
• Act as a point of contact for client questions and referrals.
• Provide admin support to Front of House in the afternoon.
• Coordinate questionnaires with the Assessment Coordinator and psychologists.
• Organise documents and information across teams.
• Support coordination between FOH, therapists, and the Assessment Coordinator.
• Help develop simple systems to improve communication and workflow.
• Coordinate insurance information when requested.
• Update scheduling when needed.
• Provide marketing admin support for materials and coordination.
• Undertake other ad-hoc tasks to support the practice.

Skills

Organisational skills

Client-facing

English & Chinese communication

Healthcare admin experience

Canva & Adobe design (advantage)

Tools

Cliniko

Google Workspace

Job description

Job Title: Healthcare Client Liaison Officer

Reports to: General Manager

Location: Central and Wong Chuk Hang, Hong Kong

Employment Type: Full-time

About the Role

We are looking for a proactive, organised, and client-focused Client Liaison Officer to join our team. This is a client-facing sales and admin role that supports the Front of House (FOH) team, helps manage inquiries and bookings, coordinates questionnaires with the Assessment Coordinator and psychologists, and provides ongoing administrative support for marketing activities.

The ideal candidate will have experience in client-facing sales, marketing, or administrative roles in a healthcare setting, combined with strong organisational skills and an understanding of allied health professions.

Key Responsibilities

Assist Front of House with incoming initial inquiries.

Conduct outreach calls to new inquiries.

Help book therapists for appointments.

Follow up with therapists as needed to confirm bookings and arrangements.

Act as a point of contact for client questions, referrals, and day-to-day processing enquiries.

Provide admin support to Front of House in the afternoon (Central location) and extra support during busy periods or when additional capacity is required.

Work with the Assessment Coordinator and psychologists to coordinate questionnaires sent to parents.

Organisation & General Admin

Organise and keep track of documents, contacts, and information across teams.

Support smooth coordination between FOH, therapists, and the Assessment Coordinator.

Help develop simple systems that improve communication and workflow.

File documents onto Cliniko as required.

Coordinate insurance information when requested.

Update scheduling when needed.

Marketing Admin Support

Provide administrative support for marketing activities, including assisting with creating materials, coordination, and related tasks.

Additional Support

Undertake other ad-hoc tasks to support the smooth running of the practice.

Requirements

Strong organisational skills and ability to manage multiple tasks.

Clear, professional written and verbal communication (English and Chinese required).

Experience in client-facing sales, marketing, administrative, or coordination roles preferred.

Comfortable using practice management systems (e.g. Cliniko) and Google Workspace.

Proactive, reliable, and able to handle sensitive information with confidentiality.

Flexible attitude and willingness to support different teams as needed.

Knowledge of allied health professions preferred.

Background or experience in healthcare environments or clinical administration.

Canva and Adobe design skills would be an advantage.