Healthcare Client Liaison & Admin Coordinator

SPOT Centre Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

SPOT Centre Limited in Hong Kong is seeking a proactive Healthcare Client Liaison Officer to support the Front of House team, manage inquiries and bookings, coordinate questionnaires with the Assessment Coordinator and psychologists, and provide ongoing administrative support for marketing activities.

The ideal candidate will have client-facing sales, marketing, or administrative experience in a healthcare setting, strong organisation skills, and the ability to communicate clearly in English and

Qualifications

• Strong organisational skills and ability to manage multiple tasks.
• Clear, professional written and verbal communication in English and Chinese.
• Experience in client-facing sales, marketing, administrative, or coordination roles.
• Familiarity with practice management systems (Cliniko) and Google Workspace.
• Proactive, reliable, and able to handle confidential information.

Responsibilities

• Assist Front of House with incoming initial inquiries.
• Conduct outreach calls to new inquiries.
• Help book therapists for appointments.
• Follow up with therapists to confirm bookings.
• Act as a point of contact for client questions and referrals.
• Provide admin support to Front of House in the afternoon.
• Coordinate questionnaires with the Assessment Coordinator and psychologists.
• Organise documents and information across teams.
• Support coordination between FOH, therapists, and the Assessment Coordinator.
• Help develop simple systems to improve communication and workflow.
• Coordinate insurance information when requested.
• Update scheduling when needed.
• Provide marketing admin support for materials and coordination.
• Undertake other ad-hoc tasks to support the practice.

Skills

Organisational skills

Client-facing

English & Chinese communication

Healthcare admin experience

Canva & Adobe design (advantage)

Tools

Cliniko

Google Workspace

Job description

SPOT Centre Limited in Hong Kong is seeking a proactive Healthcare Client Liaison Officer to support the Front of House team, manage inquiries and bookings, coordinate questionnaires with the Assessment Coordinator and psychologists, and provide ongoing administrative support for marketing activities.

The ideal candidate will have client-facing sales, marketing, or administrative experience in a healthcare setting, strong organisation skills, and the ability to communicate clearly in English and