Clinic Operations Manager (RN Preferred)

Longevity Health Services Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Longevity Health Services Limited is seeking an experienced Clinic Operations Manager (RN preferred) to lead the establishment and ongoing operations of a premium longevity centre in Hong Kong. The role combines clinical insight with operations, service design and a focus on delivering exceptional client experiences.

Responsibilities include ensuring operational readiness, coordinating with physicians and health coaches, managing staffing and facilities, and driving continuous improvements in

Qualifications

• Registered Nurse with a valid practicing certificate (Hong Kong Nursing Council) or equivalent healthcare operations experience.
• Bachelor's degree in Nursing, Healthcare Management, Health Services Administration or related discipline.
• 8–10 years of healthcare experience, with at least 3 years in clinic management, operations or supervision.
• Experience in clinic setup, healthcare project implementation, or operational transformation initiatives.
• Strong understanding of healthcare operations, regulatory requirements and quality management systems.
• Experience managing multidisciplinary healthcare teams.
• Excellent organisational, project management and problem-solving skills.
• Fluent in Cantonese, English and Mandarin.

Responsibilities

• Lead clinic setup and launch activities including SOP development, workflow design, equipment commissioning, technology implementation and regulatory compliance.
• Oversee daily clinic operations, scheduling, resource planning, inventory and facilities management.
• Ensure regulatory compliance, infection control, privacy and quality standards; monitor performance and drive improvements.
• Recruit, train, supervise and develop clinical and administrative staff; foster accountability and service excellence.
• Deliver a high-touch client experience aligned with a premium longevity healthcare model; manage feedback and service recovery.

Skills

Organisational skills

Project management

Problem-solving

Interpersonal skills

Client-centric mindset

Leadership

Multidisciplinary teamwork

Communication skills

Education

Bachelor's degree in Nursing or related field

Tools

EMR systems

Operational reporting tools

Job description

Clinic Operations Manager (RN Preferred)

LHSL is a newly established premium preventive health and longevity centre focused on extending healthspan through evidence-based medicine, advanced diagnostics, lifestyle optimisation, and personalised coaching. In collaboration with globally recognized experts in Longevity and working closely with physicians, allied health professionals, and technology-enabled health platforms, we help clients improve physical function, metabolic health, resilience, and quality of life as they age.

We are seeking an experienced and highly organised Clinic Operations Manager to lead both the establishment and ongoing operations of our premium longevity centre. This role is ideal for an experienced Registered Nurse or healthcare operations professional who combines strong clinical understanding with operational excellence, service design expertise, and a passion for delivering exceptional client experiences.

Role Summary

As Clinic Operations Manager, you will be responsible for supporting the successful setup, launch, and daily management of the clinic. Working closely with leadership, physicians, health coaches, and external partners, you will oversee operational readiness, clinical workflows, regulatory compliance, staffing, facilities, procurement, and service delivery.

Following clinic launch, you will ensure seamless day-to-day operations while continuously enhancing efficiency, quality, and client experience within a premium longevity healthcare environment.

Key Job Responsibilities:

Clinic Setup & Launch

Lead operational readiness activities for clinic opening, including SOP development, workflow design, equipment commissioning, technology implementation, procurement, staffing, and regulatory compliance.

Coordinate vendors, contractors, and internal stakeholders to ensure successful clinic launch.

Clinic Operations

Oversee daily clinic operations, client scheduling, resource planning, inventory management, and facility administration.

Ensure efficient coordination across physicians, nurses, health coaches, and administrative teams.

Quality & Compliance

Maintain compliance with regulatory, infection control, privacy, and quality standards.

Monitor operational performance, manage risks, and drive continuous improvement initiatives.

Recruit, train, supervise, and develop clinical and administrative staff.

Foster a culture of accountability, collaboration, and service excellence.

Client Experience

Deliver a seamless, high-touch client experience aligned with a premium longevity healthcare model.

Manage client feedback, service recovery, and initiatives to enhance satisfaction and retention.

Other duties assigned by management

Job Requirements:

Registered Nurse with a valid practicing certificate issued by the Hong Kong Nursing Council, or equivalent healthcare operations experience.

Bachelor's degree in Nursing, Healthcare Management, Health Services Administration, or a related discipline.

Minimum 8-10 years of healthcare experience, including at least 3 years in a clinic management, operations, or supervisory role.

Demonstrated experience in clinic setup, healthcare project implementation, or operational transformation initiatives.

Strong understanding of healthcare operations, regulatory requirements, and quality management systems.

Experience managing multidisciplinary healthcare teams.

Excellent organisational, project management, and problem-solving skills.

Strong interpersonal and communication skills with a client-centric mindset.

Comfortable working with digital health technologies, EMR systems, and operational reporting tools.

Fluency in Cantonese, English and Mandarin.

Experience establishing new clinics, healthcare centres, or wellness facilities is highly preferred.

Experience within private healthcare, concierge medicine, executive health screening, longevity, or preventive health settings is highly preferred.

Our Company is an equal opportunities employer and is committed to equality, ethics, inclusivity, diversity and transparency.