Head of Network Services, IT

CLSA; Hong Kong; On-site; HKD 1,100,000 - 1,400,000; Full time

Job summary

CLSA is seeking a senior leader to manage the group’s enterprise network across 21 locations. You will head a matrixed team, including external service providers, reporting to Head of Infrastructure, driving strategy, governance, and staff development.

You must have 15+ years in enterprise networking with 10+ years in management, deep AWS/Azure, SD-WAN, security, and vendor negotiation experience. Fluency in English and Mandarin is highly valued.

Qualifications

• Bachelor degree or above in IT/Computer Science, Electrical Engineering or similar field.
• 15+ years relevant experience including 10+ years in managerial role leading a network team of 10+ in enterprise environments, preferably finance.
• Solid experience in network administration across LAN/MAN/WAN/SD-WAN/Cloud (AWS & Azure), firewall, wireless, VPN, IPS, WAF, SLB, monitoring and automation.
• Extensive knowledge of network technologies and future cloud adoption trends across AWS and Azure.
• Experience designing and delivering complex network projects; strong vendor management and ITIL familiarity.
• Excellent analytical, problem-solving, and decision-making skills with strong stakeholder influence.
• Strong English and Mandarin communication skills.

Responsibilities

• Lead a matrixed team with internal and external resources to deliver network services end-to-end from design to operations.
• Oversee technical design and governance of network across on-premises and cloud infrastructure.
• Collaborate with Cloud, Information Security and departments to integrate network solutions.
• Act as technical lead on network RFI/RFPs, contracts, and vendor negotiations.
• Translate stakeholder requirements into technology solutions and communicate with senior management.
• Forecast and plan resource requirements for complex network systems.
• Deliver multiple concurrent network projects in coordination with IT teams.
• Be top-level manager of network operations and escalation point for complex issues.
• Provide leadership and development for the network team to retain talent.
• Drive innovation, strategy, and budget control for network capabilities.

Skills

Analytical skills

Problem solving

Decision making

Influencing skills

Communication skills

English & Mandarin

Vendor negotiation

ITIL knowledge

Networking knowledge

Leadership

Education

Bachelor Degree or above in IT/Computer Science/Electrical Engineering or similar field

Tools

AWS

Azure

Firewall

VPN

WAF

SD-WAN

Network Monitoring

Automation Tools

Job description

This role is responsible for the group’s enterprise network in 21 locations around the world. The person will report to Head of Infrastructure/Deputy Head of Tech Ops and lead a team including staff from an external service provider. The role is accountable for five keys areas: 1) Overseeing Network Operation and Lifecycle in ITSM, 2) Driving Innovation and Developing Strategy, 3) Controlling Budget and Costs, 4) Delivering IT projects, and 5) Developing staff and Retaining talent.

Key Areas of Responsilities

• Lead a matrixed team with members from various internal functional areas and external managed service providers to deliver network services end-to-end from design, implementation to operations
• Be responsible for the technical design and governance of network across on-premises and cloud infrastructure
• Collaborate with the Cloud provider, Information Security team, and various departments to integrate network team solutions
• Act as technical lead on network related RFI/RFPs, contracts, scope of work, and negotiate with vendors who offers the best solution in line with goals
• Working with internal stakeholders to understand their requirements and translate them into technology solutions
• Communicate with senior management across collaborative engagement and goals
• Accountable for plan, forecast, identify, and implement resource requirements for complex network systems
• Accountable for the delivery of a variety of concurrent projects of varying scales in cooperation with other IT departments
• Top level manager of network operations and all network support services and act as the top escalation point for complex network issues
• Provide leadership and direction of the network team. Develop staff and retain talent

Requirements

• Bachelor Degree or above in IT/Computer Sciecem Electrical Engineering or similiar field
• 15 or more years relevant experience including 10 years of managerial experience in leading a network team with more than 10 persons from an enterprise-level environment, preferably in finance sector.
• Solid experience in network administration in LAN/MAN/WAN/SD-WAN/Cloud Network Architecture (AWS & Azure), Micro-Segmentation Firewall, Wireless LAN, VPN, IPS, WAF, SLB, Network Management, Performance Monitoring, and Automation Tools.
• Extensive knowledge and understanding of network technologies and a vision of future trends across AWS and Azure Cloud adoptions
• Extensive experience in designing and delivering complex network projects
• Strong vendor management experience across negotiation and deployment
• Significant experience in managing network operations and services, and understanding of ITIL framework
• Excellent analytical, problem-solving, and decision-making skills
• Strong influencing skills to work with all levels of stakeholders
• Excellent Communication skills in English and Mandarin
• Certifications in CCIE, Azure, and AWS would be a great plus