Head of Group IT Infrastructure & Operations

Tenth Revolution Group; Hong Kong; On-site; HKD 1,800,000 - 3,200,000; Full time

Job summary

Tenth Revolution Group is seeking a seasoned Head of Group IT Infrastructure & Operations to lead its enterprise infrastructure, IT operations and service delivery across the Group. You will shape strategy and transformation, guiding cloud, data centre, network, servers and end-user computing domains.

As a senior leader, you will drive operational excellence, oversee IT service management, governance and major incident leadership, and manage strategic vendors to deliver reliable, cost-efficient

Qualifications

• 15+ years of IT Infrastructure & Operations experience.

Responsibilities

• Define and execute the Group's IT Infrastructure & Operations strategy and transformation roadmap.

Skills

IT Leadership

Infrastructure management

Cloud & Data Center

Network & Servers

ITIL & Service Management

Vendor & Budget Management

Tools

Azure

Alibaba Cloud

ITIL Tools

Job description

Head of Group IT Infrastructure & Operations

Our client, a well-established multinational organisation, is seeking an experienced Head of Group IT Infrastructure & Operations to lead its enterprise infrastructure, IT operations and service delivery function across the Group.

This is a senior leadership role responsible for driving infrastructure strategy, transformation and operational excellence, covering cloud, data centre, network, servers, end-user computing and IT service management.

Key Responsibilities

• Define and execute the Group's IT Infrastructure & Operations strategy and transformation roadmap.
• Lead major initiatives across cloud migration, data centre, network modernisation, automation and infrastructure lifecycle management.
• Oversee enterprise infrastructure including Azure/Alibaba Cloud, servers, virtualisation, storage, SD-WAN, LAN/WAN, Wi-Fi and end-user computing.
• Ensure high availability, performance and resilience of infrastructure across regional/global operations.
• Lead IT Service Desk and end-user support, driving SLA, service quality, automation, self-service and user experience improvements.
• Act as the senior escalation point for major incidents (P1/P2) and drive effective Problem Management and root-cause resolution.
• Own infrastructure CAPEX/OPEX, capacity planning, cost optimisation and technology lifecycle management.
• Manage strategic technology vendors, system integrators, cloud providers and managed service partners.
• Partner with Cybersecurity teams on infrastructure security, patching, IAM and network controls.
• Own IT Disaster Recovery and support Group Business Continuity Planning.
• Support infrastructure due diligence and integration for M&A activities.

Requirements

• 15+ years of IT Infrastructure & Operations experience, with at least 8 years in a managerial/leadership capacity.
• Strong technical background across network, servers, virtualisation, storage, cloud and end-user computing.
• Proven track record delivering major cloud/infrastructure transformation programmes.
• Experience managing IT Service Desk / IT Operations, major incidents and infrastructure governance.
• Strong experience in budget management, vendor management and contract negotiation.
• Experience with Disaster Recovery, Business Continuity and ITIL-based operations.
• Excellent stakeholder management and leadership capabilities.
• Relevant certifications such as ITIL, Azure/AWS/Alibaba Cloud, PMP or CISSP would be advantageous.