Head of Network infrastructure and IT Services, Information Technology Group

Fubon Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 1,800,000 - 2,600,000; Full time

Job summary

Fubon Bank (Hong Kong) Limited is seeking a Head of Network Infrastructure and IT Services within the Information Technology Group. You will lead the Bank's Network Infrastructure team to ensure stability, security, availability, and performance of network services.

Responsibilities include architecture, capacity planning, service management, IAM, and vendor oversight, with a strong focus on regulatory compliance and disaster recovery.

Qualifications

• Minimum 15 years of experience in IT Infrastructure with at least 5 years in a managerial or team leadership role.
• Proven experience in enterprise network infrastructure including LAN, WAN, Wi‑Fi, Internet, VPN, and cloud connectivity.
• Strong IT Service Management experience including Helpdesk, Deskside Support, Incident, Problem, and Change Management.
• Hands-on IAM experience with user access administration and authentication technologies.
• Strong network security, cybersecurity controls, and regulatory compliance in banking/financial services.
• Experience in disaster recovery, business continuity, capacity management, and lifecycle management.
• Proven vendor management, contract negotiation, service performance management, and SLA governance.
• Familiarity with ITIL, governance frameworks, leadership, and stakeholder management.

Responsibilities

• Lead and manage the Bank's Network Infrastructure team for stability, security, availability, and performance.
• Oversee operation and maintenance of LAN, WAN, Wi‑Fi, Internet, VPN, cloud connectivity, firewalls, and related security.
• Develop network architecture, capacity planning, technology refresh, and infrastructure improvements.
• Ensure monitoring, incident management, problem resolution, and root cause analysis to minimize disruptions.
• Lead IT Helpdesk and Deskside Support to deliver timely, high‑quality technical support.
• Establish service levels, KPIs, and operational metrics to drive continuous improvement.
• Oversee identity management, access provisioning, access reviews, and segregation of duties in line with compliance.
• Collaborate with Information Security to strengthen network security and cybersecurity controls.
• Manage incidents, service requests, changes, and operational support in line with ITSM best practices.
• Support disaster recovery, business continuity planning, and infrastructure resilience initiatives.
• Lead vendor management, contract reviews, performance monitoring, and SLA governance.
• Manage departmental budgets, resource planning, procurement, and technology investments.
• Lead, coach, and develop team members to foster a high‑performance, customer‑focused culture.
• Collaborate with Infrastructure, Security, Application, and Business teams to support project delivery and transformation.
• Ensure compliance with Bank policies, regulatory requirements, audit recommendations, and governance standards.

Skills

Leadership & people management

Stakeholder management

IT Service Management

Incident Management

Change Management

Identity & Access Management (IAM)

Network security

Network infrastructure

Cloud connectivity

ITIL service management

Budgeting & resource planning

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline

Tools

Cisco CCNP/CCIE

ITIL Foundation or higher

CISSP

CISM

Microsoft Azure / AWS / Google Cloud certifications

Job description

Head of Network infrastructure and IT Services, Information Technology Group

Lead and manage the Bank's Network Infrastructure team, ensuring the stability, security, availability, and performance of network services.

Oversee the operation and maintenance of network infrastructure, including LAN, WAN, Wi-Fi, Internet, VPN, cloud connectivity, firewalls, and related network security solutions.

Develop and implement network architecture, capacity planning, technology refresh, and infrastructure improvement initiatives.

Ensure effective network monitoring, incident management, problem resolution, and root cause analysis to minimize service disruptions.

Lead the IT Helpdesk and Deskside Support functions to provide timely and high-quality technical support services to business users.

Establish and monitor service levels, KPIs, and operational metrics to drive service excellence and continuous improvement.

Oversee user account administration, identity management, and access provisioning processes in accordance with security and compliance requirements.

Ensure proper implementation of access control policies, periodic access reviews, segregation of duties, and audit requirements.

Collaborate with Information Security teams to strengthen network security, identity governance, and cybersecurity controls.

Manage IT incidents, service requests, changes, and operational support processes in accordance with IT service management best practices.

Support disaster recovery, business continuity planning, and infrastructure resilience initiatives.

Lead vendor management activities, including contract management, service reviews, performance monitoring, and SLA compliance.

Manage departmental budgets, resource planning, procurement activities, and technology investments.

Lead, coach, and develop team members, fostering a high-performance, customer-focused, and service-oriented culture.

Work closely with Infrastructure, Security, Application, and Business teams to support project delivery, technology transformation, and operational initiatives.

Ensure compliance with the Bank's policies, regulatory requirements, audit recommendations, and technology governance standards. Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.

Qualification:

Minimum 15 years of experience in IT Infrastructure, with at least 5 years in a managerial or team leadership role.

Proven experience in managing enterprise network infrastructure, including LAN, WAN, Wi-Fi, Internet, VPN, network security, and cloud connectivity.

Strong experience in IT Service Management, including Helpdesk, Deskside Support, Incident Management, Problem Management, and Change Management.

Hands-on experience in Identity & Access Management (IAM), user access administration, authentication technologies, and access governance controls.

Strong understanding of network security, cybersecurity controls, access management, and regulatory compliance requirements within a banking or financial services environment.

Experience in disaster recovery planning, business continuity management, and infrastructure resilience initiatives.

Proven track record in vendor management, contract negotiation, service performance management, and SLA governance.

Experience in budgeting, resource planning, capacity management, and technology lifecycle management.

Familiarity with ITIL service management practices and IT governance frameworks.

Strong leadership, stakeholder management, communication, and people management skills.

Ability to lead operational excellence initiatives and drive continuous service improvement.

Experience in the banking or financial services industry is preferred.

Professional Certifications (Preferred)

Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE)

ITIL Foundation or higher certification

Certified Information Systems Security Professional (CISSP)

Certified Information Security Manager (CISM)

Microsoft Certified: Identity and Access Administrator Associate

Relevant cloud networking certifications (Microsoft Azure, AWS, or Google Cloud)

Fubon Bank, an identity that reflects the commitment of providing customers with Value Banking Service - "Get More than You Expect", is also a leading distributor of investment solutions and services, supported by a broad range of products, a talented and dynamic team. In line with our business expansion, we are inviting committed professionals to join our team. If you have the passion and belief that you can grow with our business, and contribute to our success, capitalize on this career opportunity.