Senior Director, Network Infrastructure & IT Services

Fubon Bank (Hong Kong); Hong Kong; On-site; HKD 900,000 - 1,800,000; Full time

Job summary

Fubon Bank (Hong Kong) is seeking a senior leader to head its Network Infrastructure team. You will ensure stability, security, and performance across LAN/WAN, Wi‑Fi, VPN, cloud connectivity, and firewalls, while guiding architecture, capacity planning, and technology refresh.

You will drive IT service management, incident response, access governance, and collaboration with Security and business teams. A banking background and relevant certifications are highly valued.

Qualifications

• Minimum 15 years in IT Infrastructure with 5+ years in leadership.
• Experience in enterprise network infra: LAN, WAN, Wi-Fi, Internet, VPN, cloud connectivity.
• Strong ITSM experience: Helpdesk, Deskside, Incident/Problem/Change Management.
• Hands-on IAM and authentication technologies, access governance controls.
• Banking/financial services experience preferred.
• Professional certifications (CCNP/CCIE, CISSP, CISM, Azure/AWS/GCP).

Responsibilities

• Lead and manage Network Infrastructure team ensuring stability, security, availability and performance of network services.
• Oversee operation and maintenance of LAN, WAN, Wi‑Fi, Internet, VPN, cloud connectivity, firewalls, and related security solutions.
• Develop network architecture, capacity planning, technology refresh, and infrastructure improvement initiatives.
• Ensure monitoring, incident management, RCA, and minimal service disruptions.
• Lead IT Helpdesk and Deskside Support to deliver timely and high-quality tech support.
• Establish SLAs/KPIs and drive continuous service improvement.
• Oversee identity management and access provisioning per security/compliance.
• Collaborate with Security teams to strengthen network security and governance.
• Manage vendor relationships, contracts, service reviews, and SLA governance.
• Support DR/BC planning and infrastructure resilience initiatives.
• Lead budget, resource planning, procurement, and technology investments.

Skills

IT Leadership

Network Infrastructure

ITSM Expert

IAM & Access Mgmt

Vendor Management

Budgeting & Planning

Cybersecurity Controls

Regulatory Compliance

Education

Bachelor's degree in IT or related

Tools

CCNP / CCIE

CISSP

CISM

Cloud Certifications (Azure/AWS/GCP)

Job description

Fubon Bank (Hong Kong) is seeking a senior leader to head its Network Infrastructure team. You will ensure stability, security, and performance across LAN/WAN, Wi‑Fi, VPN, cloud connectivity, and firewalls, while guiding architecture, capacity planning, and technology refresh.

You will drive IT service management, incident response, access governance, and collaboration with Security and business teams. A banking background and relevant certifications are highly valued.