Guest Services Manager 賓客服務經理

Kowloon Harbourfront Hotel Resources Limited; Hong Kong; Sur place; HKD 335 000 - 357 000; Plein temps

Résumé du poste

Kowloon Harbourfront Hotel Resources Limited is seeking a Front Office Supervisor to oversee guest services and VIP handling. The role focuses on maintaining high service standards, monitoring guest feedback, and supporting hotel operations across departments to protect the hotel's interests.

Qualified candidates should have a hospitality management degree, at least 5 years in Front Office with 3 years in a supervisory role, and strong leadership with bilingual English and Chinese communication

Qualifications

• Degree / Diploma holder or above in Hospitality Management or related disciplines.

Responsabilités

• Represent the hotel management to offer on site assistances to all operation areas of the hotel whenever required in order to protect the interest of the hotel.
• Ensure high standard of services being delivered to guests, especially for special VIPs, within the hotel
• Monitor guests comments and to ensure guests’ satisfaction
• Perform other ad hoc job duties as assigned

Formation

Bachelor's degree

Description du poste

Job Descriptions:

• Represent the hotel management to offer on site assistances to all operation areas of the hotel whenever required in order to protect the interest of the hotel
• Ensure high standard of services being delivered to guests, especially for special VIPs, within the hotel
• Monitor guests comments and to ensure guests’ satisfaction
• Perform other ad hoc job duties as assigned

Job Requirements:

• Degree / Diploma holder or above in Hospitality Management or related disciplines
• Minimum 5 years relevant experience in Front Office operationwith3 years at supervisory level
• Mature and independent with good leadership, customer-oriented and interpersonal skills
• Good command of both spoken and written English and Chinese

More Job Information

Salary

• 30000 - 32000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 紅磡

Employment Term

• 全職

Education

• 學士