Lounge Manager 貴賓室經理 [Airlines Lounges 機場貴賓室]

Sodexo Live! Hong Kong Ltd.

Hong Kong

On-site

HKD 424,000 - 446,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

5-day work week

Paid annual leave

Birthday leave

Family-care leave

Transportation allowance

Medical benefits

Discretionary bonus

Group Life Insurance

Job summary

Sodexo Live! Hong Kong Ltd. is looking for an experienced operations leader to oversee lounge/hospitality management at Hong Kong International Airport.

You will train and lead a guest-focused team, ensuring service quality, safety, and operational excellence across departments. The role requires strong client relations, cost control, and ability to drive staff performance in a fast-paced environment. Fluency in English and Chinese is essential, with a commitment to top-tier hospitality

Qualifications

Post-secondary qualifications or above, with hospitality knowledge preferable.
at least 6 years' relevant experience in Lounge / Hotel / Food and Beverage management and operations.
Excellent client relationship management.
Management of Profit and Loss Accounts and acting on the results.
Management of a team, proven leadership skills.
Excellent communication skills both upwards and downwards, internally and externally.
Good command of spoken and written English and Chinese.
Resilience to manage multiple tasks and priorities importance.
Self-motivated and have an eye for detail.

Responsibilities

Deliver and further develop operational delivery by ensuring quality service by training, developing and leading a well-briefed, motivated, guest-orientated team;
Plan and communicate with all departments to deliver service and safety as required by the Company;
Support the management in key areas of the business by learning and running key administrative and leadership tasks;
Head up the team with the highest standards of safety, hygiene, service, hospitality, financial performance and food quality;
Responsible for the strategic planning of the team, shift patterns (costed rota), and day-to-day management activities;
Assist to drive customer and client satisfaction through various incentives, training and development activities;
All related documentations and reports handling;
Ad-hoc tasks are requested by the management.

Skills

Customer relationship management

Leadership

Communication

Bilingual English/Chinese

Multitasking

Education

Post-secondary qualifications or above (hospitality knowledge preferred)

Job description

Dream Job to be considered, if you'd like…

Maybe some day, you will be able to approach closely with your idol (maybe Olympic Athletes, Rugby Sevens players, Celebrities, Famous Artists etc.) by providing them a fantastic service;

If you wish while you can on-duty for 9 hours a day with enjoyable in the breathtaking view of the airport without any interruption;

One day, maybe you'll become part of the 400,000 employees who contribute their expertise and energy, and maybe work across 500 worksites around the world and create an unforgettable experience at major global events, like Olympic and Paralympic athletes, Royal Ascot, F1 Miami Grand Prix.

If you'd want this working experience, then continue reading…

What you can expect from Sodexo Live!

In addition to the benefits listed at the end, at Sodexo Live!, you'll find dependable colleagues, dedicated mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. This means you'll make friends here, and please bring your buddies too!

We aim to deliver the first-class services and high standards of excellence that have come to characterize Sodexo Live!, this is the reason to offer some of the most attractive and comprehensive benefits packages in the business, in order to support our employees and their families at every stage of their work-life journey.

What are you supposed to do for us?

Deliver and further develop operational delivery by ensuring quality service by training, developing and leading a well-briefed, motivated, guest-orientated team;
Plan and communicate with all departments to deliver service and safety as required by the Company;
Support the management in key areas of the business by learning and running key administrative and leadership tasks;
Head up the team with the highest standards of safety, hygiene, service, hospitality, financial performance and food quality;
Responsible for the strategic planning of the team, shift patterns (costed rota), and day-to-day management activities;
Assist to drive customer and client satisfaction through various incentives, training and development activities;
All related documentations and reports handling;
Ad-hoc tasks are requested by the management.

What prerequisites must be met for us to like you?

Post-secondary qualifications or above, with hospitalities knowledge is preferable;
at least 6 years' relevant experience in Lounge / Hotel / Food and Beverage management and operations;
Excellent client relationship management;
Management of Profit and Loss Accounts and acting on the results;
Management of a team, proven leadership skills;
Excellent communication skills both upwards and downwards, internally and externally;
Good command of spoken and written English and Chinese;
Resilience to manage multiple tasks and priorities importance;
Self-motivated and have an eye for detail;

You will enjoy the benefits while working with us at Hong Kong International Airport