Front Desk Officer

Conrad Hotels & Resorts; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Conrad Hotels & Resorts in Hong Kong's Admiralty area seeks a Guest Services Associate to handle check-in/out and room changes while ensuring accurate data entry in hotel systems. You will respond to guest requests promptly and politely, with a focus on high satisfaction and professional service.

The role requires English, Cantonese and Putonghua language skills, a diploma or degree in hospitality, and a personable, confident demeanor. Fresh graduates are welcome to apply.

Qualifications

• Degree or diploma in Hospitality Management or related field.
• 1 year relevant experience in luxury hotels / hospitality preferred.
• Pleasant, presentable, confident with outgoing personality.
• Good command of spoken English, Cantonese and Putonghua.
• Fresh graduates welcome.

Responsibilities

• Perform check in, check out and room changes professionally and ensure data is entered into hotel systems.
• Provide quality service by responding to guest requests promptly, efficiently and courteously.
• Aim for high guest satisfaction with a courteous and friendly manner.
• Assist in currency exchange.

Skills

Hospitality management degree

1 year hospitality experience

Customer service orientation

Education

Diploma in Hospitality Management

Diploma

Job description

Responsibilities:

• Perform check in, check out and room change procedures in a professional manner and ensure all data are entered completely into the hotel systems;
• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously at all time;
• Achieve the high level of guest satisfaction with courteous and friendly manner;
• Assist in currency exchange.

Requirements:

• Degree / Diploma Holder in Hospitality Management or related disciplines
• 1year relevant experience in luxury hotels / hospitality industry an advantage
• Pleasant, presentable, confident with outgoing personality
• Good command of spoken English, Cantonese and Putonghua
• Fresh graduates are welcomed

Industry

• 酒店 / 賓館 Hotel / Hospitality

Job Category

• 餐飲 (廚師) Catering (Chef / Cook)
• 航空 / 旅遊 / 觀光 (調酒師 / 品酒師) Aviation / Airline / Travel / Tourism (Bartender / Barmaid / Sommelier)
• 應屆畢業生 (其他) Fresh Graduate (Others)
• 款待 / 酒店 (前線接待) Hospitality / Hotel (Front Desk / Office)

Location

• 金鐘 Admiralty

Education

• 文憑 Diploma