Guest Relations Officer

CPJobs International; Hong Kong; On-site; HKD 201,000 - 279,000; Full time

Job summary

CPJobs International invites applications for a Front Desk position in a Hong Kong hotel. You will provide efficient, courteous service to guests and assist with enquiries, local information and activities to enhance their stay.

The role requires a degree or diploma in hospitality, 1–2 years of Front Desk experience, a service-oriented mindset, and a positive attitude with strong English, Cantonese and Putonghua communication.

Qualifications

• Degree or diploma in Hospitality Management or related disciplines.
• 1–2 years' experience in Front Desk.
• Service-oriented and pleasant personality.
• Positive attitude and good customer service skills.
• Good command of spoken English, Cantonese and Putonghua.

Responsibilities

• Provide efficient and courteous service for hotel guests.
• Handle guests’ enquiries and complaints, provide local information and activities to guests.
• Ensure high level of guests’ satisfaction by maintaining long term and good relations with hotel guests.
• Shift duty is required.

Skills

Service orientation

Customer service

Positive attitude

Communication skills

Education

Degree / Diploma in Hospitality Management

Job description

Responsibilities:

• Provide efficient and courteous service for hotel guests
• Handle guests’ enquiries and complaints, provide local information and activities to guests
• Ensure high level of guests’ satisfaction by maintaining long term and good relations with hotel guests
• Shift duty is required

Requirements:

• Degree / Diploma Holder in Hospitality Management or related disciplines
• Minimum 1-2 yearsexperience in Front Desk
• Service-oriented and pleasant personality
• Positive attitude and good customer service skills
• Good command of spoken English, Cantonese and Putonghua